BB&T Financial Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

BB&T Financial Consumer loan department,

Vehicle loan Problems when you are unable to pay Tennessee

I had an autoloan with BB & T Bank that was part of a Chapter - Bankruptcy. I filed for protection in -/-/- Case # - this was dismissed prior to the confirmation due to a clerical error but payments were still being made to the trustee. This Case # - followed and again due to clerical error was dismissed prior to confirmation but payments were still being made to the trustee. Case # - replaced the previous cases and was dismisses AFTER CONFIRMATION in -/-/- due to loss of employment. At issue is the reporting by BB & T stating that I was past due while in the chapter - and that payment was not received. Payments were sent by the - Chapter - Trustee to BB & T while the case was EVOLVING from the INITIAL CASE FILING # -. I have sent a formal letter to BB & T in -/-/- with no response and filed an online dispute through -. The online dispute response stated that BB & T has changed the report showing that the account was paid but still shows - missed payments from -/-/- ( initial filing ) until -/-/- ( case dismissed ). The Trustees office shows that payments were made and received by BB & T starting in -/-/-. When I had voluntarily dismissed my case in -/-/-, I paid BB & T the final payoff for the - - and received the title upon payment. I wish to have the late payments adjusted accordingly and fairly. I retired from the - and have - that prevent me from employment. I incurred these debts and have been working towards repaying - my debts back to the Creditors. All I ask is that I be treated accordingly.

BB&T Financial customer in Tennessee
Aug 28, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints6/20128/201211/201212/20123/20134/20135/20137/20139/201310/201311/201312/20131/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20142/20153/20154/20156/20157/20158/201510/201511/201512/20151/20163/20164/20165/20166/20167/20168/20169/201610/201612/20161/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialProblems when you are unable to pay1.3%97.4%1.3%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems when you are unable to pay1.8%80.7%4.3%9.6%0.2%1.3%1.3%0.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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