Barclays Credit Card Complaint

Barclays Credit card department,

Balance transfer Pennsylvania

I have a credit issued by Barclay Bank - - ) card. I have two balance transfer promotions. 1 if for $1700.00 and the other is for $1600.00. My minimum payment for - -, 2015 is $54.00. On - -, 2015 I make payment of $200.00 which I want to go to my balance transfer promotion that is due in - of 2015. Nowhere in their Important Information does it say that if you have a balance with an APR vs a 0 % APR, that any monies paid will only go to the APR balance and not the 0 % APR promotional balance. I call to get the situation corrected and nowhere in their records can they find that statement. So the customer service supervisor states that that statement is located in the original agreement when I received the card and they would mail that to me. But she could not find the original agreement on her system - which they should have it -.