Select Portfolio Servicing Complaint

Select Portfolio Servicing, Inc Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Pennsylvania

-/-/2013Investor : - - : - - - - -, T- - extFHA # -Loan # -Payment $ -Interest Rate 7 % Term - years. - - became delinquent in his mortgage due to the illness of his father and required home repairs. In the interim - - mortgage changed hands from - - to -, from - to - -. - - was getting notifications from both - and -. He was getting anywhere with - and he went to the - office. At the - office he was given information from - - that he did n't have an FHA mortgage but that it was conventional. - -. I have documentation the original mortgage it is FHA. - - was not offered a loan modification.. I called the - office and spoke to : - -. - - is the investor he told me the loan was conventional. I told him the mortgage shows that it is FHA. -/-/2013I completed the -, -, crisis budget, -. I called - and spoke to -, and - who transferred me to - in customer service. I explained to her that I could not applied for the proper foreclosure prevention tool

FHA mortgage. - put in the request to change the type of mortgage of conventional back to FHA which was the type at origination. This process will take - days she requested that I call back by Friday to confirm that it was done. -/-/2013I called - and I spoke to - to verify if the Mortgage type had been changed, I was told the request was misdirected and she had to check what had to be next. there is no work order. She then requested that proof be provided to - that indicated that - - has an FHA mortgage. I asked if the client did not have proof then his type of mortgage would not be changed. I informed them that I will escalate this matter with HUD. He had a repayment plan, and a forbearance agreement which is available to homeowners with Conventional mortgages. He was not offered a partial claim which is only offer to clients who have FHA mortgages. This is predatory lending practices. I called the attorney 's office that is handling the foreclosure for the lender and was told by - that the loan is FHA. I have contacted HUD to verify the type of loan and they said that they can find it. Please look into this matter. The loan type is not suppose to change.