GE Capital Bank Bank Account Or Service Complaint

GE Capital Bank Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Texas

I opened - ( - ) separate - year online CD 's with GE Capital Bank -/-/-. - with a mature date of -/-/- and the other with -/-/2015. I opened both of the - 's as a joint account between my mother and I. Each CD was in excess of - -/-/- my mother passed away but I elected to leave the CD 's alone and let them mature. On or about -/-/- I closed the - CD without any problem and had the funds transfered to a - account. On or about -/-/- I attempted to close the - CD and was first told that that account was only in my mother 's name and was not a joint account. I protested and told the to go back and review the original online applications as well as the cancelled checks that I used to fund the - CD 's. I provided all of my passwords and account numbers and told them that there must be a mistake with their computer system because I opened up - the CD as joint accounts. GE Capital Bank then told me that they now see that the - CD is a joint


now be transfered. After a couple of more days I called GE Capital Bank back and asked them why the funds had not been transfered. GE Capital Bank then started again saying that the - CD was not a joint account. I again protested and asked to speak to a supervisor. GE Capital Bank then will refuse to let you speak to a supervisor. I have never in - years of doing business with a bank been told that you could n't talk to a supervisor. The customer service operators just keep passing you around and you have to keep retelling your story. I screamed and yelled and told them that their computer records were wrong and that my records reflect that the CD is a joint account. I kept repeating to them that the bank has taken my money and now refuses to return my property. GE Capital Bank just keeps saying that they have a right to investigate the matter. I feel that GE Capital Bank is just taking advantage of me because they can because they think that just an individual consumer ca n't do anything about. I agreed to send a certified death certificate and affidavit of heirship. They signed for this information on -/-/-, I asked in the correspondence for GE Capital Bank to please acknowledge that they received the documents. GE Capital Bank did not acknowledge that they received the documents. I waited until -/-/- and when I still had n't heard from GE Capital Bank I called. GE Capital Bank then began the same song and dance by just passing you around to different operators and saying for you to call back every couple of days. I finally got to talk to someone that said that they were a supervisor and they confirmed that the documents were being reviewed in legal. '' I asked to speak to their legal department and was told that no one in legal will talk to a customer only customer service can speak to a customer. I protested that GE Capital Bank has now kept my property for over thirty days and are still refusing to give me my property. GE Capital Bank just keep saying give 5-7 days which is just a stalling tactic. My position is that the CD is a joint account and my records confirm this fact. GE Capital Bank just refuses to discuss this issue. I sent a letter to GE Capital Bank 's CEO but as expected have not received any acknowledgment. GE Capital Bank is taking advantage of me. I would recommend that the average consumer stay away from this internet bank. They are by far the worst banking institution that I have had experience with in over - years. Terrible customer service. No wonder GE is trying to divest themselves of their financial branches.