Shellpoint Partners, LLC Debt Collection Complaint

Shellpoint Partners, LLC Debt collection department,

Mortgage False statements or representation Attempted to collect wrong amount Oregon

I contacted Shellpoint Mortgage Servicing to get a written statement of debt so I could pay it off. The debt was a result of a real estate short sale in -. The HUD agreement was $5000.00 to include an initial payment of $2000.00 at closing from the bank and I would make - payments of $49.00. Resurgent Mortgage sold their debt to Shellpoint Mortage Servicing in -. At this time, it seems they failed to include important information regarding their agreement with me and the terms of the settlement. I contacted Shellpoint in - of this year, -. My intention was to pay off the debt. According to my calculations, I should only owe around $1000.00. I was told that I owed over $17000.00. I explained the situation, even sending them the original Settlement statement and 2 years of bank statements showing payment history. For the last 3 months I have been calling and attempting to get a settlement statement. I talk to someone different each time and they assure me that I will receive the amount in 5 days. The last call was made on - -, - and the CS agent told me my balance was $960.00. Today is - - which is 9 business days from the last request. The new '' person I talked to began with the same amount due of $17000.00. When he finally looked at the note from -/-/-, he told me that nothing had been done around my request for a settlement statement. At that point, I asked to be transferred to a supervisor.