DriveTime Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

DriveTime Consumer loan department,

Vehicle loan Taking out the loan or lease Alabama

When my ex and I we married and did n't have great credit we went got a vehicle loan together. The loan was over $400.00 per month which was ok when we were married. Once we divorced and I was the only one making the payments it became too much for me to afford. I called and asked if there was anything they could do to help. I asked if I could trade the vehicle I was currently paying on for something less expensive so that I would still have a vehicle and that I would be able to afford. They informed me that they could not help me with changing out my vehicle to make the payment lower for me and that I would have to find a way to still make the payments of over $400.00 or simply turn the vehicle back in and loose everything I had already paid and be left without a vehicle. I 'm still being forced to make outrageous payments as a single mother of - children with no help or assistance.

DriveTime customer in Alabama
Jul 31, 2015

* Source: CFPB Complaint Database

DriveTime response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DriveTimeComplaint HistoryComplaints11/201212/20126/201310/201312/20135/20149/20141/20153/20154/20156/20157/20158/201511/201512/20153/20165/20167/20161/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DriveTimeTaking out the loan or lease6.9%82.8%3.4%6.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or lease2.4%81.9%5.5%6.7%0.3%1.1%1.4%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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