Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Louisiana

Shellpoint Mortgage Servicing company has been reporting that I am overdue $4.00 on a - mortgage that I paid off in - 2014. I am trying to take advantage of a refinance opportunity on my home mortgage so that I can finally get ahead on my budget. I sent Shellpoint a check for $5.00 to clear up the balance again. They said that there were over $2000.00 fees transferred with the account and I need to contact Resurgent. - - owns all of these servicing agencies. I have requested a breakdown of the fees and I get nowhere. Each time I inquire about the balance, I get targeted for more fees. This is so unfair. This loan was originally with HomEq. They sold to Resurgent. They sold to Shellpoint. I have worked so hard to get my finances back in order after Hurricane -. I paid every bill that I owed even if the creditor had closed the account and gave a bad report to the credit bureau. I paid every balance. My credit bureau report shows that I have - balances on accounts during that time. Now Shellpoint is reporting that an account I paid in full has not been paid and they are reporting this lie to all - Bureaus every month. I do n't know how to get this removed from my credit. Please help me.