Barclays Credit Card Complaint

Barclays Credit card department,

Balance transfer Michigan

I have had Barclaycard since -. I enjoy using the card and convince checks and manage my financial very wisely. I have wrote many checks using Barclaycard and my account went from - credit line to $12000.00. Recently, I wrote a check for $6000.00 at 2 % fees. The next day -/-/-, I called Barclaycard - - - - - to cancel the check. After a few minutes conversation with customer service rep. She said she can not see the check but she will cancel it and put a stop to it. On - -, - I saw the check posted to my account and called again customer service to inquire about why my account had been debited $6000.00 plus fees. Customer service rep. - created a case # - and stated that she noticed as well that I called - -, - to cancel the check, she stated the check is canceled and she will see to it. NOTE, - knew this was convenience check and stated in the benign of out phone call conversation that this was a convenience check. Now everyone is saying OH, we do n't cancel convenience checks. But no one told me this on


- and spoke a customer service rep ( - - who stated confidently that the check is indeed canceled and I should not worry about it at all. I asked why is it still posted to my account and He said it takes several days to clear and I should not worry.. - -, - I got a text message from the person I wrote the check to saying in a text message Thank you '', I said for what and he said the check cleared ''. I immediately called customer service to find out why the check is cleared and who is responsible for it? Their answer was they can not stop convenience check!!! I did not know what to do. this is a big check and I can not assume the responsibility when I was told incorrect information by - customer service reps. on - separate times. -/-/- called to cancel the check exhibit 1 recorded conversation. -/-/- called to again to confirm the check was canceled. Exhibit - recorded conversation-/-/- called the third to enquire why my account is debited with - at this point I was assured that the check was canceled and I need not to worry, it just takes couple days to clear from my account. Exhibit - recorded conversation. -/-/- called customer service to ask why the check clears after it was canceled? Customer service stated they can not cancel convent checks. I said that is not what I was told on - separate calls, in fact I was so sure that the check is canceled when I called on -/-/-. -/-/- called again and no one wanted or know how to help me. So they suggest to talk to dispute department which was located in -, -. The customer service dispute Rep was located in -, - did not know what do. This dispute was just to get rid of me. ( Exhibit 4 ) recorded conversationBarclaycard customer service misinformed me on three separate times and are now avoiding solving my issue. I have offered to work with them. I am very confused and do not know what do. I need your helpThank you, - -Exhibits are the phone recorded conversation between me and - Customer Service Rep.