Cardinal Financial Company, LP Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Cardinal Financial Company, LP Mortgage department,

Conventional fixed mortgage Settlement process and costs Michigan

On - -, 2015 I made contact with Cardinal Financial Company LP Doing Business As as Sebonic Financial through the web site -. I agreed to apply for a mortgage to refinance my personal residence. The mortgage terms were to be 30 year fixed at an interest rate of 3.375 %, origination fees of $350.00 and a 30 day rate lock. After multiple delays on their part, on - -, 2015, two days prior to closing, they informed me that instead of paying origination fees of $350.00 as originally stated in the Good Faith Estimate ( GFE ) dated - -, 2015, if I wanted the loan at the original terms I would have to pay origination fees of $2700.00 as a rate lock extension charge. When I pointed out that the bulk of the delays were on their side and that on two occasions I was told by Sebonic/Cardinal representatives that if I was timely in my production of documents I would not have to pay for a rate lock extension, I was told by - -, - - -, to take it or leave it. Given that rates had increased 84 % from the 3.375 % to around 4.0 % in the intervening 67 days and the - is assumed to start raising rates in -, I could do nothing but take it and pay the increase in fees.

Cardinal Financial Company, LP customer in Michigan
Jul 21, 2015

* Source: CFPB Complaint Database

Cardinal Financial Company, LP response to complaint:
Closed with monetary relief

Consumer disputes how Cardinal Financial Company, LP handled their complaint

Created with Highcharts 4.2.3Cardinal Financial Company, LPSettlement process and costsSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costsSource: Consumer Financial Protection Bureau

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