Experian Other Financial Service Complaint

Experian Other financial service department,

Credit repair Unexpected/Other fees Michigan

Experian was one of three credit agencies I used to collect my free annual credit report. Because credit reports do n't actually present your score, I purchased one online from Experian for about $5.00. During this process, I apparently agreed to a recurring monthly membership fee of $20.00. I agreed to no such thing, at least not voluntarily. It is possible I missed some auto-filled check box or something else that indicated as such. I contacted Experian about two days after the charge posted to my account to explain my situation. After talking to her supervisor, -, the support person, said they only offer refunds for 24 hours after payment. She offered to cancel my service, and I accepted. I believe it 's unethical to offer one service, and then use a confusing, deceptive, or unclear user interface to trick site visitors into purchasing unwanted services. I 'm not an - or a Internet newbie, I kept watch for such things and still missed it. Mistakes happen, and Experian should be required to acknowledge my mistake and refund my $20.00. I have a family -, every dollar counts, and I 'm trying to repair my credit, not provide a target for corrupt companies that claim to care about my circumstances. Sincerely, -