Seterus Complaint

Seterus Mortgage department,

Conventional fixed mortgage Settlement process and costs California

Seterus Inc. using deceitful tactics to get an extra payment on my mortgage. I am trying to sell my house. The title company sent a document for me to sign requesting Seterus company ( - mortgage ) and - ( - mortgage ) to release payoff documentation on - -. - - sent the information within a day. Seterus company sent a confirmation that they received the document. The Title company never received the payoff document. We called today as we had not received anything and were told they had to confirm with me because it was not clear and the form did not have the word release '' ( the form I used said

called in the afternoon to request a payoff sent to me so at least the title company can start working with the numbers and I was told I was not eligible '' for a payoff request (??? ). I requested to speak with a supervisor and I was yelled at saying what part of no I did not understand and that a supervisor would tell me the same thing.. I was put on hold and then she hung up. I called again and was told the pay off request for the title company had been cancelled ( I assume the representative that yelled at me did it out of spite ). Thankfully the new representative - - was very kind and put it in the system again to order the payoff. Now it remains to be seen if I get one or not. I would also like to let you know that the last 2 years they have failed to pay the homeowners insurance on time, had the policy cancelled on me, and both times my policy went up because of it ... money that Seterus made me pay by increasing my monthly payment to cover the escrow deficit.