Discover Credit Card Complaint

Advertising and marketing

Discover Credit card department,

Advertising and marketing Maryland

I have applied with Discover credit card on several occasions using the pre qualify link. Once you enter your information it comes back and says personalized offer for you. I have then completed the application to see if I qualify. The message then comes up denied. I then had a friend apply who has a much lower credit score than me and it still came back as this is the personalized offer for you. Once they applied it came back as not approved. I feel that discover is just getting people to apply while they already know the person will not be approved. This causes hard inquiries to post to individual 's credit file.

Discover customer in Maryland
Jun 29, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints1/20122/20124/20125/20126/20127/20128/20129/201210/201211/201212/20122/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20151/20163/20164/20165/20166/20168/201611/201612/20161/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverAdvertising and marketing59.3%12.9%22.1%3.6%2.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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