BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Savings account Account opening, closing, or management District of Columbia

I was cheated by BB & T and the BBB could not handle the case and I am asking your help. My - savings account was from - opened in 1996. The bank was taken over by BB & T. I decided to let go of my high pay job and went to School. I wanted to close my savings account and I had plenty of Money in the checking account. The teller told me not to close it because if I had sufficient fund in the checking account there will not be any fees. I did not have that in writing, because I was banking with BB & T for many years. After - months I found out that there is a monthly service charge of $7.00 on a dormant account. I questioned the charges and they refuse to refund the money. When I went to close the account, they asked me to bring lots of ID to reactivate the account in person. Later I got a mail notice saying my account is active and please call to deactivate the account. I asked the manager saying if I was dead, would the money be depleted through service charges without


on my case, but acted as a medium for communication. When I tried to contact - by writing I did not get any response. So please help. I have all documents and proofs. BB & T only refunded - of the service charges and refused to refund the other half. Few things : If a customer dies, there is no written notice to the client or relatives regarding the balance in the bank. Second, The meaning of BANK '' for savings is no longer applicable in BB & T because their business practices does not allow written notification regarding dormant accounts. Third the term dormant '' is unfairly - way. I can not as an account holder withdraw the money without ID, but the bank can enjoy deducting money till it is empty. When I went to activate it. they need all the ID and they wanted me in person. Please help.