Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account New York

On - -, 2015, we were notified by - - - that after their escrow review our mortgage payment would be decreased from $2200.00 to $2000.00 as of - -, 2015. In -, our mortgage was transferred to Carrington Mortgage Services. After not receiving any documents on how to pay your company starting - -, 2015, I called customer service and found out that we would still have to pay the amount of $2200.00 until a new escrow analysis was run and was told that would take approximately - days. I called today, - -, and was told that the the analysis was completed but our payment would be increased to $2200.00. I was told that I would receive the documents in the mail explaining why but wish to address this now. Based on my current tax and homeowner 's insurance bills plus the MIP payment, our escrow payment should be $790.00 a month, which is less than the $790.00 - - - calculated in -. I have included with this fax copies of our current insurance and tax bills plus the escrow report run by - - - to show how I calculated these amounts. I would like an additional analysis run on our account with the correct information and for us to pay the correct lower amount as told to us by - - -.