Santander Consumer USA Consumer Loan Complaint

Vehicle lease Taking out the loan or lease

Santander Consumer USA Consumer loan department,

Vehicle lease Taking out the loan or lease Pennsylvania

I contacted the CFPB about a year ago regarding the following case. I thought it was resolved but with recently moving from - to - I received a new monthly lease payment reflecting sales/use tax. I have received my new monthly statement for my - - lease payment. It reflects an increase of $44.00. Calling - they explain to me that because I moved to - from - my tax rate changed from 6 % in - to 9 % in - My question to - was how can I continue to pay a sales tax on a lease transacion made back -/-/-. After going around and around with the rep on the phone I finally said, the truth to all this is that when I purchased ( leased ) the vehicle from - Chrysler/- in - - they did not properly disclose to me exactly what my monthly payment consisted of. In the negotiation I was led to believe that agreeing on a monthly payment of $490.00 was all inclusive and that it was based on an agreed purchase price for the vehicle. Evidently what actually happened was that - Chrysler/- in - - simply deferred the sales/use tax but did not make me aware of this. As a result I am once again getting an increase in my monthly payment for this supposed sales/use tax that I was not told about when the original leasing took place.

Santander Consumer USA customer in Pennsylvania
May 20, 2015

* Source: CFPB Complaint Database

Santander Consumer USA response to complaint:
Closed with explanation

Consumer disputes how Santander Consumer USA handled their complaint

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Contact Santander Consumer USA

https://www.santanderconsumerusa.com/
(888) 222-4227
https://www.santanderconsumerusa.com/customers/con
P.O. Box 961245
Fort Worth TX 76161
Santander Consumer USA
Santander Consumer USA

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