PayPal Prepaid Card Complaint

PayPal Prepaid card department,

Mobile wallet Unauthorized transactions/trans. issues Arizona

Experienced identity theft fraud involving my PayPal account. Someone obtained my PayPal password and used it on -/-/- to make an eBay purchase ( not from my account ). Paypal reversed this charge and password was changed. Despite this, on -/-/- my account was again used to make - eBay purchases for computers, shipping to a name/address unknown to me. On filing claim, PayPal positively closed - case in the amount of $2100.00 but on other virtually similar case for $2200.00, PayPal closed case upholding the transaction. As of -/-/-, they are still planning to submit an ACH bank account withdrawl from me for $2200.00. This despite calling their fraud department twice to appeal and sending them further documentation, which I had informed them included police report and FTC complaint. Not only am I suffering from identity theft fraud, but PayPal is treating me as the criminal instead of the victim. I simply can not understand their actions here despite informing them via phone this violates Fed Regulation E as pertains to fraudulent transactions. This is complete fraud! The transaction did not come from my eBay account and was not shipped to me or to a person I know. I 've been a member of PayPal since -/-/- and never had such transactions on my account in the past 15 years! Since this occurred, I have filed -, AZ police report, filed FTC identity theft complaint, filed FBI Internet Criminal Activity Report ( IC3.gov ), placed a fraud alert on my credit bureau files, and notified my bank. I would like help in communicating/discussing with PayPal at higher levels than their front line customer service agents which appear unable to understand or resolve the issues. I 'd like PayPal to remove the - fraudulent charge as they have the other -.