Discover Credit Card Complaint

Advertising and marketing

Discover Credit card department,

Advertising and marketing Arkansas

I opened a Discover credit card. Note that Discover has been running NUMEROUS adds touting that it has a - time late payment forgiveness feature. My credit limit with Discover was $1900.00, I had used approximately $1000.00 of my available credit. I was 5 days late with my payment in - 2015, and although Discover waived a late fee ... .they then lowered my credit limit from $1900.00 to the outstanding balance at that time which was approximately $1000.00. As a result, due to the actions of Discover card, worse than merely charging me a $30.00 late fee, they cut my spending power in half, thereby knowingly and intentionally reducing my credit score by falsely and fraudulently manipulating my available credit to balance ratio as well as violating their advertised late payment forgiveness. The multiple advertisements on national television stated that there was NO PENALTY, not that Discover would, without any recourse, knowingly and intentionally manipulate your credit score was never revealed. I believe it is a false and deceptive practice, not only to penalize someone for making a late payment when you are specifically touting your no penalty policy, but to nefariously manipulate credit scores and penalize me nearly $900.00 is malicious and intolerable.

Discover customer in Arkansas
May 02, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints1/20122/20124/20125/20126/20127/20128/20129/201210/201211/201212/20122/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20151/20163/20164/20165/20166/20168/201611/201612/20161/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverAdvertising and marketing59.3%12.9%22.1%3.6%2.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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