Discover Credit card department,
Advertising and marketing Arkansas
I opened a Discover credit card. Note that Discover has been running NUMEROUS adds touting that it has a - time late payment forgiveness feature. My credit limit with Discover was $1900.00, I had used approximately $1000.00 of my available credit. I was 5 days late with my payment in - 2015, and although Discover waived a late fee ... .they then lowered my credit limit from $1900.00 to the outstanding balance at that time which was approximately $1000.00. As a result, due to the actions of Discover card, worse than merely charging me a $30.00 late fee, they cut my spending power in half, thereby knowingly and intentionally reducing my credit score by falsely and fraudulently manipulating my available credit to balance ratio as well as violating their advertised late payment forgiveness. The multiple advertisements on national television stated that there was NO PENALTY, not that Discover would, without any recourse, knowingly and intentionally manipulate your credit score was never revealed. I believe it is a false and deceptive practice, not only to penalize someone for making a late payment when you are specifically touting your no penalty policy, but to nefariously manipulate credit scores and penalize me nearly $900.00 is malicious and intolerable.
Discover customer in Arkansas
May 02, 2015
* Source: CFPB Complaint Database
Discover response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.discover.com/ |
Phone | 224-405-1747 |
[email protected] | |
Address | P.O. Box 30943 Sale Lake city UT 84130 |
Discover | |
Discover |
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