Wells Fargo Bank account or service department,
Checking account Using a debit or ATM card District of Columbia
Dear CFTC : please open an official inquiry on Wells Fargo. I am also filing a complaint in the CFTC portal and a complaint with the Federal Reserve. Their mistake and gross negligence has cost me time, denied me access to my money without any cause, and cost me money ( both $40.00 out of pocket and an estimated lost time of $600.00 and rising - with each communication ). As background : Wells Fargo offered to replace my card with one it claimed was more secure. I declined and explicitly asked them to leave the card and account as they were - working and good through -/-/2017. Instead, contrary to my written request ( see below -, Wells Fargo closed the card. They attempted to force me to receive and to use another card - which would cost me money, time and inconvenience to do so. Rather than admit the mistake and correct it - by returing the card and accounts to their original, Wells Fargo seeks to further inconvenience me and to waste my time. That result is unacceptable. Is is lawful? I want Wells Fargo to re-establish the original and functioning card, which is in my possession
$ -+ each day. I just did a - day rental - which is the $40.00. In addition to this complaint, I will share the facts of this situation with at least - additional advisor ( either regulator or social media ) in an attempt to expose Wells Fargo 's incompetence or potential lawlessness. Perhaps it 's just poor client service, because apparently they do not read what is written, that merits some financial penalty. Please investigate and advise. I will follow-up this email offline. Best regards, - -. Email : --Tel. : - [ I prefer written communications so that there is a record, as the Wells Fargo evidence shows below ) NE-T MESSAGE : - - - - - - - - -Team Wells Fargo. Please retain the current Card ( do not open the one that was mailed ). I will arrange to pick-up the new card at a local branch.
Wells Fargo customer in District of Columbia
Apr 24, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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