Citibank Consumer Loan Complaint

Installment loan Problems when you are unable to pay

Citibank Consumer loan department,

Installment loan Problems when you are unable to pay South Dakota

I have been late making my regular payments for a personal loan to OneMain Financial in -, SD. Had contact with them, I told them how much I could pay for now and they continued to call up to - or more times per day. I was late by about - days on regular payments. I did make a smaller payment of $25.00 which they cashed but they said it was not enough. I stopped answering and called them, left a message that they were not to call my office anymore. A OneMain employee called my office on -/-/15 and my boss answered the phone. He told my boss that OneMain would be garnishing my wages and he would be mailing the paperwork to our office. I have not received a court order or judgments against me. As far as I understand the law, there needs to be a judgment before wage garnishment. This was very embarrassing to me and as far as I know, employers are not a qualified third party and this violated my rights. If I had been served a court order at least I would have been aware that wage garnishment was a possibility. I filed bankruptcy the next day, I had planned on it eventually, but this did cause me a lot of anxiety and also made my coworkers aware of my situation, which was unnecessary. I will talk to my lawyer about a lawsuit against this company.

Citibank customer in South Dakota
Apr 17, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Consumer disputes how Citibank handled their complaint

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints3/20124/20125/20126/20128/20129/201210/201212/20121/20132/20134/20135/20136/20138/201310/201311/201312/20131/20142/20143/20144/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/20156/201610/20161/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankProblems when you are unable to pay62.2%2.1%34.3%1.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems when you are unable to pay1.8%80.7%4.3%9.6%0.2%1.3%1.3%0.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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