Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

I was approved for offered and accepted Department of Justice Attorney General Modification trial modification term by - - - who subsequently after successful completion of 2 months of the 3 month trial sold and transferred my loan in question to BSI Financial Services as the new servicer. As stipulated the DOJ Attorney General Settlement Consent Judgement in exhibit A section M Transfer of Services of Loans Pending for Permanent Loan Modification pages - and -, and as agreed and confirmed by BOTH - - - and new servicer BSI Financial Services it is mandated and agreed that Servicer shall ensure that it will accept and continue to process pending loan modification requests .... and that it WILL HONOR TRIAL AND PERMANENT loan modification agreements entered inot by the prior servicer. It has been agreed and confirmedby BSI representatives that my required trial was completed with my -/-/- payment. It was further confirmed in a -/-/- email from BSI that they would honor my completed trial plan and move my loan to permanent resolution of a permanent DOJ Settlement modification adhering to the terms worked out for my loan on my behalf through the California Mortgage Modfication Monitoring


's Office and - - - authorized representatives including detailed permanent modification terms. Since -/-/- to present date my permanent modification terms and documents have not been remitted to me and my permanent DOJ Attorney General modification per the Settlement and agreement with prior servicer has not been made permanent. I have waited patiently and with understanding as my requests for status, updates and expectation of my permanent modification have met repeatedly with the response that the BSI underwriter is backed up. '' It is now -/-/- and as my situation includes the special circumstance of being a Department of Justice Attorney General National Mortgage Settlement permanent modification term agreement I would hope for priority in processing and finalizing and that my mortgage should have been permanently modified before this timeframe.