Loan Care Mortgage Complaint

Loan Care Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Missouri

I contacted my mortgage company and asked to be placed in on some type repayment plan. however I was turned down -. I have been asking for assistance since -/-/- when the loan was not as delinquent as it is now!! I spoke with a representative in the later part of -/-/- in efforts to still save my home before falling victim to a last resort of filing Chapter - order of protection. I am now being told I qualify for a repayment plan within the loss mitigation department ... REALLY!!!!!???? WHERE WAS THIS PALN WHEN WAS ASKING FOR ASSITANCE IN -/-/- WHEN THE DELINQUENT AMOUNT WASNT SO HIGH. The reps only answer is she does n't know and this is a plan we offer within our collections department.