Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Other bank product/service Account opening, closing, or management New York

I was contemplating cashing in some US Savings Bonds. Went into my local Santander Branch in - - and the manager went on line, pulled the values and I then selected several bonds to redeem based on the info presented. I redeemed - bonds out of - for $1700.00. The amount was put into my account and all was fine. 1 week later i received a call from the manager that there was an website system error '' and that the bonds were only worth $750.00. Before I could get there, they went into my account and took back the difference. I asked for my bonds back and was told your out of luck. When i showed the Santander printouts to my tax person he confirmed that there was no website error, the - pulled the wrong screen. The values she pulled were for final maturities not current value. Based on this I am out 4 % bonds and the majority of the money was taken back. Santander has been bouncing me around different people with no resolve. Everyone makes a mistake, they need to admit the managers error and take responsibility. I have gotten responses ranging from your out of luck '' to You should have done more homework.