Review and analysis of over 11 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 11 official complaints related to Managing the loan or lease. Out of the 11 consumer complaints against SunTrust Banks, Inc., 27% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Consumer Loan managing the loan or lease February 22, 2017 - On - -, -, we turned-over our - - - to a - dealership, in the process of participating in - court-ordered buy-back of - vehicles. That program provided for a cash-payment to us ( made, through - Bank, via EFT ) and a settlement payment to the vehicle 's lien holder, SunTrust bank. Because the buy-back process was protracted, and because we were forced to continue to make payments on the loan in the interim between agreement with - and the actual buy-back closing, the amount actually owed to SunTrust on the vehicle at the closing was substantially less than the ... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease February 13, 2017 - We took out a loan with - in - for a term of 180 monthly payments of $590.00. SunTrust acquired the loan from - in - and has applied the payments in such a manner that even after making the number of payments we agreed to, they say we still owe approximately $ 8K more. I do n't understand why we would owe more if we paid according to the payment terms.... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease January 31, 2017 - I wrote them and attached a copy of the cashed check I sent them : -Original Message - Date : -/-/2017 - AM To : -- Subject : You cashed the check, but is not reflected on my a Acct - Line of - Accounts Why is the attached copy of the check you cashed from me not reflected on my account? Please correct not only this balance adjustment, but also adjust down the interest that has accumulated on the higher balance. They responded with : Topic : Accounts Subject : Re : You cashed the check, but is not reflected on my a Acct - Line of Credit-- Accounts [ # - ]... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease January 29, 2017 - I already submitted a complains 6 months ago, but the company, SunTrust, refused to acknowledge my dispute, so it 's just sitting there. They sold my auto loan without advanced notice to a sub prime lender with a horrible customer service track record. I was made aware of the sale, AFTER, it had occurred and my online access to the account with SunTrust cut off. Since then, EVERY MOMTH, without fail, I get an e-mail reminder of my previously setup automatic bank draft not going through. I have called and e-mailed to stop these, which could have been resolved in the first place if they had allo... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease December 6, 2016 - We established an equity line with SunTrust Bank, using our primary residence as collateral several years ago. While we spend six months a year out of state, we have our mail forwarded. Our last monthly statement from SunTrust was recieved on -. We religiously sent SunTrust $300.00 every month irregardless, depending on hearing from them if there were any changes or problems. Upon returning to our primary residence in -, I recieved a call from SunTrust 's collection department demanding nearly $4000.00 in late payments plus fees. It was then learned that our payments were increased t... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease December 1, 2016 - Auto loan with Suntrust Bank. Original Loan amount was reduced because I cancelled a car service package, but the bank never sent information about how the payments will be modified. Paid on time every month for 50 months, more than the originally settled monthly payment. However, the bank never sent me a statement or account balance info. Automatic payments stopped by mistake after -. Bank never contacted me, but reported late payments to credit bureau. Learned about that about 2 months later by checking credit report. Called bank to verify what 's going on and get the account balance. Ban... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease August 21, 2016 - I paid my car loan off with SunTrust bank in - 2014. To date they report to - that I owe them & -. They mailed me a lien release letter & I have title to the car! They insist their records are accurate. I 've been fighting with them since -, personal visit to bank, phone cal mail & fax letters! I just received a letter today stating my account is being reported accurately. Help, this is lowering my credit score! I'am at my wits end. - removed this from my file, - is still showing $11000.00! Help please, I 've paid dearly due to the real estae crash & I want this cleared up.... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease August 15, 2016 - My car note is due to SunTrust on the - of each month. As a condition of getting a preferred interest rate, SunTrust required the payment for the auto loan be made from a SunTrust checking account. Each month, several days before the -, I submit a request to - - - to send a deposit to the SunTrust Account. I do n't use the Suntrust account for any other purpose. On - -, I entered a " billpay '' for $850.00 into the - - - system, to be sent to Suntrust. According to - - - records, the payment was delivered to SunTrust on - -. Despite that, SunTrust... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease July 29, 2016 - I co-signed for a auto loan for my daughter - with suntrust bank. Then approximately 2 years went by and I was trying to get a mortgage to buy a home through another bank, and when they checked my credit I had a bad score because of a late payment filed by sun trust bank. Sun trust bank did not contact me to order me to make the payment. If so I would have promptly paid them. They put out a damaging report however as if they had.... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease May 25, 2016 - I have paid this account in full and satisfied my obligations. I would like this Negative Account removed from my Credit Report. I Paid this loan off in a timely manner I was never late. I should have never been given a predatory loan like this - with 10.5 % interest. I took the loan and paid it off in full and NOW it is negative on my Credit! ... |
SunTrust Banks, Inc. Consumer Loan managing the loan or lease March 25, 2016 - I 've recently had my position eliminated and not a clue that it was taking place. The day my position was eliminated I called SunTrust to ask what help was there if any-collections rep told me to call customer service and then the back and forth began. Last week I called in again to ask what help was there and was told about the " re-write '' program for auto loans. I thought wow there is divine intervention. - with - whom seemed genuinely wanting to help. We spoke about the program, the reduced loan payment terms, moving my payment for -/-/- and -/-/- to the end of the contra... |