Review and analysis of over 29 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 29 official complaints related to Payoff process. Out of the 29 consumer complaints against JPMorgan Chase & Co., 14% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Credit card payoff process January 10, 2017 - Issue - : Upon sign-up for this card product, the card promised a - cash back bonus with a usage of - within the first three months. The account was opened in - and reached - by - with a balance of - on the - statement. An email was sent in - - through the secured site, and a return response not addressing the issue. A second inquiry was placed via phone for - different things : -. The first representative stated that I had not made the - by -/-/-. Once I pointed out that I had ... ..the phone disconnected. I called right back, and the second rep... |
JPMorgan Chase & Co. Credit card payoff process January 6, 2017 - I went into chase branch to pay off credit card. I sat with personal banker, we talked to card services and received a total balance plus interest amount to pay off all total dues on account. I paid this amount in full and agreed not to terminate the account in good faith with a zero balance. The next day I was charged over $250.00 in interest fees on the account I paid off in full plus interest the day prior. Chase refused to waive the fees and are forcing me to pay off the new Balance. I again went into the branch and talked to a supervisor and they pretty much told me I 'm shot out of luc... |
JPMorgan Chase & Co. Credit card payoff process December 12, 2016 - I have made - payments via US Mail from a Post Office to a Post Office Box for my full statement balance for a Chase United Visa Credit Card. All other payments to -, -, -, -, - Bank, etc. have been received and processed. For the second month in a row, Chase has not " received the payments '' and proceeds to charge interest and late fees. I think they are trying to force customers to using online payments by delaying the crediting of mailed checks.... |
JPMorgan Chase & Co. Credit card payoff process December 2, 2016 - My loan was sold to another company, I made arrangement with the other company and paid my loan. The original company refuse to remove their name off my credit report. They are still reporting as charge off.... |
JPMorgan Chase & Co. Credit card payoff process December 1, 2016 - Credit card debt that was originally with providian and then moved to - - - - when providian was purchased by - in -/-/2006. My acct was always in good standing and paid off balance to -. I have been receiving debt collection letters and calls for several years regarding this account that was taken over by -. I do n't understand how debt collection can occur for this account since it was part of a merger of banks. I have little recourse since - was purchased by -, they have no record of the debt since it was paid and account closaed prior to the - merger.... |
JPMorgan Chase & Co. Credit card payoff process November 28, 2016 - I tried to pay my bill with Chase online and then on the phone. And they informed me that they only accept payment from a checking account routing number. I have not used checks in over 3 years and pay all my bills online with - or by debit card. When I told them that they just kept repeating that they required a routing number. I 'm going back in time just to please their antiquated payment method. They must be the only company out there that does n't accept - or debit cards. Can they do that?... |
JPMorgan Chase & Co. Credit card payoff process November 23, 2016 - Chase, like many banks, offers special promotional rates tied to its credit cards. Though they send out voluminous emails, and it would be easy to include a reminder to consumers, they bury the " due date '' to pay the balance in full and not incur interest on the last page of their paper or PDF statements likely hoping you 'll run over. One might be tempted to call this a " scam ''.... |
JPMorgan Chase & Co. Credit card payoff process September 17, 2016 - I used a convienance check to deposit money into my checking account. I was charged a 3 % fee which is not too bad comparable to other cards but it was a special. When my first bill came the minimum payment was very high. I paid it and thought that they added the transfer fee to first months payment. This month I received my statement and it was high again. I called the company ( Chase ) and was told I 'm being charged 5 % of the balance for my minimum. They said it was in my terms but I have never seen that and have n't had any other credit card ask for that high of a minimum payment. I suspe... |
JPMorgan Chase & Co. Credit card payoff process September 17, 2016 - I own a Chase Slate card since -/-/2014.My limit is - dollars.My current balance i -. I am never late with payments.At the begging when I got the card I was sending - dollars minimum payments but I saw no change in the balance..so I started sending double the minimum payment. - dollars a month.Still no change.So, I decided to send - dollars a month.Still no change. I decided to call Chase Slate. Doing the call I was told that my minimum payment was - dollars and my interest was 55 to 66 %, plus they have a fee of - dollars a month that I was not aware of because it was n... |
JPMorgan Chase & Co. Credit card payoff process September 15, 2016 - Recently, -, we paid off the balance of our credit card in the amount of $2300.00. In this the next months cycle, they are charging back interest which I see in the Credit Card Accountibility Act as double cycle billing. This has happened before after the passage of this act with other credit card companies and I have had no problem having interest or minimum fee type charges removed by making a call to the card holder. However this issuer, Chase, refuses to do anything. I have spoken with a supervisor, sent an email and gone to their - page, all to no avail. They said " we charge our ... |
JPMorgan Chase & Co. Credit card payoff process September 15, 2016 - Chase bank sent me a statement for the month of -, I have an auto draft of - paying to them on the - of each month. On the - - I wrote a check in the amount of - to pay the entire bal which was shown owed. Chase recvd the check and processed on - -. On - - my account had a zero bal. On - - Chase charges my acct - for intrest, which I was told by one of their Manager tonite that they charge intrest a month in advance. How can a person pay off a credit acct and then 3 days later the company charges intrest on a - bal acct? If you recv a statement and the... |
JPMorgan Chase & Co. Credit card payoff process August 10, 2016 - Off and on for a few years now, I have attempted to set up auto payments on my Chase Visa card. The only options they give for autopay ( and I keep checking back to see if it 's changed ) is either the minimum amount ( a bad idea, as shown on my statement ) or the full balance ( which I ca n't pay ). All my other credit cards have allowed me to choose the amount of the autopayment. Therefore, with my Chase Visa card I have been working to manually pay about twice the minimum each month, but the window to pay is so narrow that I have incurred lots of late fees and my interest rate has now risen... |
JPMorgan Chase & Co. Credit card payoff process July 24, 2016 - I have a credit card with Chase Bank. I am paying off the balance I have accumulated and can not change the amount of my monthly Automatic Payments. Neither the - customer service representatives, nor the Online Banking, allows me to adjust my monthly payment. I am locked in at a low-level payment called a " Blueprint Payment '' that does not allow me to choose my payment amount. Instead, their computer chooses my amount. I think it is this way so that the company can make more money on interest payments against my balance. As far as I 'm concerned this practice is fraud, plain and simple.... |
JPMorgan Chase & Co. Credit card payoff process July 18, 2016 - I paid off an outstanding account in full with - credit card. I have asked the company to update my credit report and that they provide me with a letter stating that all the accounts I had with - were closed and paid in full. I have made - phone calls so far and have been unable to get a letter or any results. I had - accounts with -. They keep sending me the same letter for - account but not for both of the accounts especially the - account I paid off that is still showing on my credit report. I called today to report that they only sent me - copies for the same exact ... |
JPMorgan Chase & Co. Credit card payoff process June 2, 2016 - Chase Freedom Credit Card Special Offer Received in the Mail Regarding Balance transfer on -/-/2016, for $14000.00 at - percent interest, - percent transfer fee which totaled to $290.00. I recently received a special offer in the mail for Balance transfer with the above terms. I do not have a problem with the disclosed information or the above terms. What I have a problem with, is the monthly minimum payment rate of - percent of the monthly open balance. This minimum monthly payment of - percent of the monthly open balance was NOT disclosed, which I find to be a deceptive ... |
JPMorgan Chase & Co. Credit card payoff process May 27, 2016 - - - I paid off a Chase Visa balance in full and closed the account. I told the rep to make sure the balance was paid in full and I was assured there would be no revolving interest charges. On - - I received another statement with another balance. I think Chase Visa needs to train their people better and/or be a little more honest. The representative seemed more interested in keeping me as a customer and offered to lower the interest rate on the card. I insisted they close the account completely but still was pushed by the representative not to cancel my account. I had to be persist... |
JPMorgan Chase & Co. Credit card payoff process May 21, 2016 - Freedom chase credit card did not let me to pay the balance from the same bank account with - separate payments on the same date which led to inconvenience for me as I used other bank account which was not intended for that purpose. There is nothing on the disclosure form that can support the denial of several payments from the same account to pay the balance.... |
JPMorgan Chase & Co. Credit card payoff process May 5, 2016 - Is n't there a law that requires credit card companies to apply customer payments to the balance with the highest carried interest rate first? I have a Chase Visa that I 've realized has directed all my payments for at least 5 mos. to my 0 % promotional transfer balance, and left my purchase and expired promotional balances unpaid, which further increases the interest on these balances. I 'm almost certain the CFPB prohibits this practice, perhaps I 'm mistaken, would appreciate your input. ... |
JPMorgan Chase & Co. Credit card payoff process May 4, 2016 - This is an issue with Chase credit cards regarding payment in full and continued interest charges. My - statement ( -/-/16 ) with a due date of -/-/16 showed the balance due to be $6700.00 I sent a check in the amount of $6700.00 to pay off my bill. My - statement arrived showing a posted payment of $6700.00 on -/-/16 and a New Balance of $44.00 due on -/-/16. This charge posted to my account on -/-/16. When I called Customer Service to inquire about the charge I was told ( not very politely ) that I am charged a " very valid interest charge ''. ... |
JPMorgan Chase & Co. Credit card payoff process April 22, 2016 - Chase Visa refuses to allow me to make payments online from my - Checking Account ... |
JPMorgan Chase & Co. Credit card payoff process April 12, 2016 - I withdrew a cash advance from credit card -/-/16 for $1200.00. The fee for the advance was $60.00. I have a 0 % introductory purchase apr that expires -/-/16, at which time it converts to 23.24 %. Cash advance apr begins accruing immediately at 24.24 %. The minimum payment for the account was $25.00, due by -/-/16. On -/-/16 I made a payment for $1300.00. They did not apply this $1300.00 payment to the cash advance. When I called and spoke with them they said they could n't see how the payment was allocated and they would have to escalate it to maintenance to... |
JPMorgan Chase & Co. Credit card payoff process April 7, 2016 - I did a balance transfer using promotion checks on my Chase Freedom Card. I was told by the rep that the monthly payments would amount to approx. $100.00. First bill comes in with a monthly payment of $510.00. Called Chase dispute department and the manager was unwilling to change the monthly payment amount despite the information given to me. She kept repeating the company terms of how monthly payments are calculated ( a confusing tangle of options this OR this OR this ). Nowhere on the promotional checks or accompanying letter, or my statement balance does it explain the terms of how m... |
JPMorgan Chase & Co. Credit card payoff process March 30, 2016 - I have a Chase Credit card. I took advantage of a promotional offer to have 0 % interest for a year. That worked fine. My minimum payment went toward paying down my balance. When my promotional period ended, I took another amount w/0 % interest for a year. Now, a portion of my balance is charging interest, and a portion of my balance has 0 % interest. They add the interest based on the higher balance to that higher balance every month since my promotional period has ended. That makes sense. But, now when I am making my minimum payment, they are not crediting any of my payment toward the balanc... |
JPMorgan Chase & Co. Credit card payoff process March 13, 2016 - In 2009 we had lost our business and were with out jobs we had - large cc bill with chase bank at that time they would settle for short money but we did not have any money for over 2 yrs we have pd the $480.00 a month we recently called to see if we could settle and finally get this behind us we were told that the only settlement we could get would put a negative mark on our credit which we have worked hard to get it to a moderate - when the credit cards were active they charged us 28 % interest rate we feel they have gotten there money over and over know they see we can pay and they d... |
JPMorgan Chase & Co. Credit card payoff process March 11, 2016 - On an automatic debit payment plan, Chase Slate credit card will only allow consumers to pay the minimum balance and or the total balance. Therefore this causes the consumer to have to log into the account monthly to pay any other balance. This causes an inconvenience to the consumer by not taking advantage of current day technology. When consumers due not adjust payments, Chase gets the benefit of the accruing interest. ... |
JPMorgan Chase & Co. Credit card payoff process March 9, 2016 - Received a Balance Transfer offer from Chase Bank which explained the terms of 0 % interest for several months and a - % transaction fee. See uploaded documents. I used the on-line transfer mechanism to complete the transfer of an account balance from a - 's credit card of $15000.00. The Offer documents contained no reference to any special repayment terms ( method of calculating ) that would be implemented if I took advantage of the offer. I have been a long term customer of Chase with an 18 year experience base with payments regarding my credit card account. At no time during those 1... |
JPMorgan Chase & Co. Credit card payoff process February 29, 2016 - I contacted my credit card company to get on a plan to pay off some outstanding debt on a closed card. We agreed on a $15.00 min monthly payment down from $25.00, but interest is still being charged, meaning that I can only pay less than $10.00 a month altogether. Is their anything I can do to stop the interest from piling up? ... |
JPMorgan Chase & Co. Credit card payoff process January 30, 2016 - Amazon Visa from JPMorgan Chase ( - ). They do not allow you to make a fixed automatic payment monthly, the only options are to pay the " full amount '' or " minimum payment ''. If you try and schedule payments for the future it also does n't allow you as you can only make one payment per cycle, this in turn causes people to most likely forget and incur a late payment, it 's well within their capability to offer this and it seems like a scheme to either 1. get people to pay the minimum payment and 2. incur late fees if they choose to schedule manually since you can not schedule more than ... |
JPMorgan Chase & Co. Credit card payoff process January 6, 2016 - I went to a Chase bank located in - - NY on - - - and the rep asked me if I had a chase credit card. She advised me of a 0 % credit card for 18 months that I would qualify for. It is the Chase freedome card. I applied on the spot and got a large credit. What the rep did not disclose was that Chase does not offer you the option to pay greater than the minium amount via automated bill pay. You get - options either pay the minium amount or pay the full amount. This is defrauding the consumer as it forces you into a balloon payment at the end if you can only pay the required mini... |