JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Payoff process Tennessee

This is an issue with Chase credit cards regarding payment in full and continued interest charges. My - statement ( -/-/16 ) with a due date of -/-/16 showed the balance due to be $6700.00 I sent a check in the amount of $6700.00 to pay off my bill. My - statement arrived showing a posted payment of $6700.00 on -/-/16 and a New Balance of $44.00 due on -/-/16. This charge posted to my account on -/-/16. When I called Customer Service to inquire about the charge I was told ( not very politely ) that I am charged a " very valid interest charge ''. When I asked for a Manager, I was sent to - - in central Florida who again told me she can not waive the fee because it was a valid charge. Frankly, I was spoken to as if I never paid my


I am confused about the policy and unhappy with the treatment of card holders and wonder why such a big bank is willing to lose loyal card holders over such a small discrepancy. I am also confused as to why the reps and managers I spoke with gave me a very different answer regarding interest than the question and answer i found on the Chase web site when I searched for an explanation of interest charges. This is what I found : Question : How can I avoid paying interest? Answer : You wo n't pay interest charges on credit card purchases if you pay your New Balance every month by the due date end time. This is called the interest-free period on purchases. Balance transfers, checks, cash advances, and overdraft advances do n't have an interest-free period. On these transactions you pay interest on the balance until they are fully paid. I am hoping you will review my complaint and waive the questionable " valid finance charges '' of $44.00 Thank you for your time. Sincerely,