JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Payoff process Pennsylvania

I paid off an outstanding account in full with - credit card. I have asked the company to update my credit report and that they provide me with a letter stating that all the accounts I had with - were closed and paid in full. I have made - phone calls so far and have been unable to get a letter or any results. I had - accounts with -. They keep sending me the same letter for - account but not for both of the accounts especially the - account I paid off that is still showing on my credit report. I called today to report that they only sent me - copies for the same exact account and that I would need a letter for the other account. The - person said I needed to be transferred and disconnect the call. The - person would not give me his name was - with reference number -. After taking all of my personal account information he stated that he was able to review my account letters and saw that - were mailed out. I informed him that they keep sending me the same letter for - account number and needed - different letters - for each separate account I had. He then stated he could not hear me and disconnected the call. This has been going on for over a month at this point and I still do not have the letter I need to get this removed from my credit report, since - keeps stating I need proof it was paid. Please help to get this resolved.