JPMorgan Chase & Co. Credit Card Complaint

Payoff process

JPMorgan Chase & Co. Credit card department,

Payoff process Georgia

Credit card debt that was originally with providian and then moved to - - - - when providian was purchased by - in -/-/2006. My acct was always in good standing and paid off balance to -. I have been receiving debt collection letters and calls for several years regarding this account that was taken over by -. I do n't understand how debt collection can occur for this account since it was part of a merger of banks. I have little recourse since - was purchased by -, they have no record of the debt since it was paid and account closaed prior to the - merger.

JPMorgan Chase & Co. customer in Georgia
Dec 01, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Payoff process82.8%13.8%3.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process0.7%57.5%23.4%7.5%4.7%5.9%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau

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