Review and analysis of over 421 complaints against Capital One
Capital One consumers have reported over 421 official complaints related to Deposits and withdrawals. Out of the 421 consumer complaints against Capital One, 24% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Capital One Bank account or service deposits and withdrawals August 1, 2016 - On Tuesday, -/-/- I deposited a check from my attorney ( An attorney trust account check ) into my personal checking account at the ATM at Capital One on -. - -, -, NJ for $96000.00 drawn on - -. The check ( photo copy ) was returned by Capital One via - on - - and not received by me until Monday, -/-/- claiming that the check required proof for the second individual payee ( although that branch had the second individual 's signature on file ). On - - we BOTH went to the branch to provide the proof they already had ( and knew us personally for years... |
Capital One Bank account or service deposits and withdrawals July 18, 2016 - Capital One 360 is my retail bank. -/-/2016, the bank began rejecting my attempts to deposit checks to my savings account. For more than six years before that, I deposited electronically without incident. I have corresponded repeatedly with the bank via the Message Center on the Web site since -/-/-, and the bank says the tech team is working on the problem. There has been no progress that I can discern and the bank has offered no report on progress. I think two months is ample time to solve this problem.... |
Capital One Bank account or service deposits and withdrawals July 5, 2016 - I have a checking account with Capital one bank for 4 years. On -/-/2016 I made - pay check deposit totaling $2200.00 into my account through ATM in -. I had a temporary job in - from - to -, there 's no Capital One bank there, so I brought it back to - and make a deposit. Later on I found my bank account was been blocked, I went to the branch, and was told those checks were fake and they closed my bank account. Then I asked my boss, he has banking with -, but those money was already debit from his business account in -/-/2016. I came back to the branch, and ... |
Capital One Bank account or service deposits and withdrawals July 1, 2016 - - - - opened an online savings account with ING in - -. This account was immediately linked to a checking account at - - -. The ING account was taken over by Capital One when it purchased ING. On - - -, we attempted to make an online transfer of $700000.00 from the linked - - - account into the Capital One account. On the afternoon of - - we received an email from Capital One that the funds were being held until we call them. They stated that the hold had something to do with a credit check they performed, which we did not authorize. We called ... |
Capital One Bank account or service deposits and withdrawals June 17, 2016 - CaptialOne reordered transactions on my account such that automatic deductions would post before my direct deposit from my employer, resulting in an overdraft fee at - %. Both the direct deposit and automatic deduction posted on the same day.... |
Capital One Bank account or service deposits and withdrawals June 15, 2016 - I was banking with Capital One 360, online banking since - -, - and - -, -, when I spoke with a Capital one 360 banking representive, " you can come and bank with us, if you have any problems with your old bank, which is -, we will do a good job with your account ''. - -, -, I transfered my Money in the amount of $750.00 from - to the Capital One 360 account. I could not believe or to my surprise the Capital One 360 online banking representives irlegally gave my money back to -! Me as a Loyal Customer begin to make transactions, when I saw my Deposit get i... |
Capital One Bank account or service deposits and withdrawals June 14, 2016 - - -, - Complaint against Capital One Bank On - -, -, - -, -, - -, - and - -, - a person named - from - repeatedly called me numerous times from no reason. This person just want to harass me. He left several harassing voice mail which I did NOT answer. On - -, - I answered this person regarding the stolen funds at Capital One bank since - -, - and - -, - by a theft - -. I clearly told this person named - representing Capital One Bank to return my stolen funds including the following terms and conditions : Acc... |
Capital One Bank account or service deposits and withdrawals June 13, 2016 - The Capital One Branch at - - in - - engaged in negligent action by notifying me prematurely of funds availability on a check drawn on - - - and issued by -, - - Bank. I personally requested that the bank verify this check and time was taken by bank personnel explicitly for the purpose of funds verification. Later, it became very obvious that the check was not verified before deposit. Please note that the check was never signed by me because I was waiting for verification before signature. After the Agent verified the check she did not request signature or any inf... |
Capital One Bank account or service deposits and withdrawals June 10, 2016 - my bank is letting fraud checks through even after i made them aware and froze my account... |
Capital One Bank account or service deposits and withdrawals June 8, 2016 - On -/-/-, I opened a Money MAret accoutn with Capital One Bank. The initial deposit was $25.00. They sent me a letter notification that the account was the account was in deed opened and the balance was available for use. For unexplicable reasons, they proceeded to close the account, but still keep sending me bank statements. I have called multiple times to request my reimbursement of $25.00 but as on Today -/-/-, the money is still on their possesion.... |
Capital One Bank account or service deposits and withdrawals June 3, 2016 - I went to withdraw money for my - told father from Capital one bank, located at - and - - - - NY -. I have power of attorney which was filed with this same branch office. I have been going in for a year making monthly withdrawals with no problems. Lat month I went in to make a withdrawal and the teller named - said I was not on the account and said I couldnt withdraw funds. I told her I was POA and that I have been coming in for a year. I said the POA was submitted to this branch and I even told them where it was kept ( it the file cabinets ) After 4o minutes I made the... |
Capital One Bank account or service deposits and withdrawals May 28, 2016 - I called on - -, 2016 I called Capital One Bank to place a stop payment, they put the stop payment in and charged me a $35.00 stop payment fee for - - in the amount of $140.00. When I check my account on - -, 2016 I saw that the transaction was pending in my account, I spoke with a manager by the name of - who assured me that the transaction will reject at processing and my funds will be available in the morning. When I checked my account on - -, 2016 the transaction posted to the account and I was charged a $35.00 overdraft fee. I called and spoke with a manag... |
Capital One Bank account or service deposits and withdrawals May 20, 2016 - I have several accounts with Capital One Bank, so on -/-/16 I went to a Branch location to send an International wire transfer for $27000.00. I provided a printed sheet with all the necessary information clearly listed, & the employee filled out the Capital One wire transfer request form. He told the wire would take " up to - business days '', even though every other financial insitution I have used, usually process such wires in only -3 days. I was charged a $40.00 fee for the transaction. I began contacting the receipient bank on - & continued daily through -, 14 days a... |
Capital One Bank account or service deposits and withdrawals May 17, 2016 - On Sunday - - 2016 about - - I called Capital One in reference to another debt card for my son since his expires the end of the month. I understand it 's not my account but my son has a - in which he can not read and it is difficult to read numbers. So as soon as the customer service representative answered the call my son told him his name and gave me permission to speak on his account. I tried to explain my sons - but the representative was not helping. He was belittling me and my son. My son was not able to read his social security number without my help. The agent would n... |
Capital One Bank account or service deposits and withdrawals May 3, 2016 - Missing Funds. Funds that were requested to be transferred were lost by Capital One 360 Bank ( routing number:- ) I initiated an online transfer of funds from Capital One 360 Bank ( from the - Bank - ) to - Bank - - -, 2016. On - -, 2016, the - Bank online transfer details indicated that the complete date of this transfer was - -. Also on - -, Capital One 360 Bank records indicated that the requested amount was withdrawn by - Bank. On the weekend of - - or -, I closed the Capital One 360 Account believing the - Bank statement that they r... |
Capital One Bank account or service deposits and withdrawals May 2, 2016 - On - - 2016 I mailed a deposit to Captial One Bank in their postage paid envelope, with my deposit slip, and a check for - made payable to me. On - - 2016 I received my - statement and the deposit was not on the statement. Today is - - and I have called them numerous times over the past four weeks, sent faxes, and still nothing has been resolved. My last conversation, today was they want me to resend the fax. It was lost due to the flooding in -. They will not accept an emailed document. I am turning this over to the CFPB as I am getting nowhere fast trying to resolv... |
Capital One Bank account or service deposits and withdrawals April 21, 2016 - I 'm having a problem with capital one bank they are supposedly to be doing a fraud investigation on - of my accounts and yet it 's been almost a month and no one is giving me updates about my accounts and each time I call them they give me the run around on my account status and not giving me a straight answer plus on top of that I tried to open another account in the same bank and they are holding my tax refund check which is not related to my - accounts that they are investigating. This is the - bank that is just putting me in debt. I just assume they are doing some wrong like with... |
Capital One Bank account or service deposits and withdrawals April 15, 2016 - Someone fraudulently withdrew money from my savings account. ... |
Capital One Bank account or service deposits and withdrawals March 21, 2016 - This is my second complaint for Capital One 360. This is a different issue. A check written to me ( # - ) for the amount of $730.00 was reversed out of my checking account on -/-/16. After talking to Capital One 360 they said it was redeposited by a - customer. ( as my older complain # - in which i was reimbursed ). Check # - is in my possession with VOID written on the front and the back of the check. There is no way that this check was deposited again at a different bank. ... |
Capital One Bank account or service deposits and withdrawals February 15, 2016 - On - - 2016, at around -, I signed into my Capital one 360 checking account because I was filing my taxes and wanted to verify and insert my account number so that my tax refund will be direct deposited. I noticed that $2500.00 had been withdrawn from my account that same day. I called the bank at - - and reported the issue. I told the representative I spoke with that I am not the one who withdrew the funds in my account. The representative advised me that he will stop all withdrawals from my account and open an investigation. I told the representative to hold on while I trans... |
Capital One Bank account or service deposits and withdrawals January 22, 2016 - A previous complaint was filed. CFPB Complaint ID : -. Capital One Case Number -. - - asked to reach out to her. We did through the local bank. The local bank officer called her while we were there and left a message. No responce from - -. Because there was - of dollars transfered without authorization from our mother 's account the local police and sheriff have subpoened the bank statements. They know who transfered the money and have copies of the statements the bank provided us last year. It took the bank one day to print them last year. - - [ - ] is who handle... |
Capital One Bank account or service deposits and withdrawals January 4, 2016 - On or around -/-/14 - - -. sent me my last dispursement check from my Escrow Disbursement account, to finish my repairs on my house from Hurricane -. I NEVER RECEIVED THE CHECK. I called - three times on or around -/-/14 - -/-/14. first time I asked when the check was coming, they said give it more time it is in transit. Second time I called them I told them I did not recieve my check and they should stop payment. Their response was " give it more time ''. Third time I called them, I told them I still have not received the check and for them to definitely stop ... |
Capital One Bank account or service deposits and withdrawals December 24, 2015 - -On -/-/- I ordered ACH push transfer from my Capital One 360 Savings account into my - - account. -On -/-/- the funds were credited and available in my - - account. -On -/-/- I closed my Capital One 360 - account. -On -/-/- the funds were withdrawn WITHOUT MY CONSENT from my - - account back to Capital One. -On -/-/- a Capital One representative confirmed by phone that Capital One reversed the ACH push transfer ordered on -/-/-. They executed the reversal without my consent or previous request. The Capital One representative said they do ... |
Capital One Bank account or service deposits and withdrawals December 22, 2015 - Hi, I opened a checking & savings account at " Spark Business Bank Account online '' ( a new service from Capital One Bank, it 's a business account that can be opened online, but the downside is you can not deposit cash or withdraw cash from this account, you can only withdraw cash from ATM - for my newly formed corporation " - - - - - '' and I began using the account and everything was good. One day I log in to my account, I wanted to transfer funds from my checking account to the savings account, because even though at the time I opened the account I opened a checking and ... |
Capital One Bank account or service deposits and withdrawals November 10, 2015 - I received an email message from Capital One on -/-/- indicating that my checking account had been over-drawn. I logged on to my on-line account and realized that Capital One had debited my account with a check belonging to another account. I immediately sent an automated message to dispute the transaction. The following day, I called customer service to follow up since I had not received a response. The agent reversed the overdraft fee but indicated that the actual transaction would not be reversed for 2-3 days. I again followed up on day 3 and then was told that the reversal would not ... |
Capital One Bank account or service deposits and withdrawals November 6, 2015 - I bank with Capital One 360. I reported bank fraud -/-/- for something that happened -/-/- It was still pending and the bank said they could not do anything until it went through. On the next day I did the dispute. They will not refund the money until after the investigation and they get more information proving that I did not authorize the transaction. It could take some 90 days. I have to provide proof of fraud. I do not understand how a bank that is FDIC insured is making we wait to receive my money back. The day I reported the fraud should have counted as day one no matter what. ... |
Capital One Bank account or service deposits and withdrawals October 30, 2015 - I have an online savings account at CapitalOne360.com - originated from INGDirect which was bought out by COBank ). I make monthly deposits into the account and regularly make withdrawals into my - bank account ( linked to the savings account ). On - I scheduled a withdrawal from CO360 to the - account to drop into - on -. This morning, I logged into - and it was n't there. I then logged into CO360 and it was n't there either ( see attachment ). I called - and they said it was n't in the - for today at all. They had no evidence that it was anywhere. I then called CO3... |
Capital One Bank account or service deposits and withdrawals September 25, 2015 - I have no relationship, financial or otherwise, with Kohl 's Department stores. Between -/-/- and -/-/-, Kohl 's made - separate withdrawals done by EFTs through - from my checking account at - totaling $1300.00. This was caused, apparently, because of the transposition of - numbers in the Kohl 's card holder 's checking account that is also with - in - -. The transposition of the - numbers by either Kohl 's or the card holder resulted in the funds being taken from my checking account, obviously without authorization from me. From my perspective, Kohl 's ill... |
Capital One Bank account or service deposits and withdrawals September 23, 2015 - On - -, 2015 I received immediate retaliation because I went to local branch to ask my stolen funds as I reported to CFPB before. The interest earning on my account dropped from 1.1 % to zero percent. On - -, 2015 I was called by Capital One representative regarding lost interest $6.00 on my account from - -, 2015 to - -, 2015. Because I reported the previous theft activities causing me the loss $68000.00, $1100.00 interest, $30.00 transpotation expense to go to branch 3 times, and $200.00 per hour to collect this debt. I received immediate retaliation from th... |
Capital One Bank account or service deposits and withdrawals July 12, 2015 - On the day of my visit at the old - - branch I was approached by a personal banker. This banker asked me what I needed help with. I advised him I needed several things such as ; cashing my check, making a deposit, and making a payment on a credit card. Unfortunately I did not get the personal bankers name. The personal banker asked if I had ever used the mobile app to make a deposit. I respectfully answered no. I advised the banker that I needed my funds today and I was unsure if I made a mobile deposit that my money would not be quickly available. The banker asked the amount of check an... |
Capital One Bank account or service deposits and withdrawals July 7, 2015 - On - - I deposited a - $ check through the ATM. On - - my bank froze my accounts. Claiming they were just trying to verify the funds on the check. I asked why my accounts were frozen. They couldnt speak to that matter. Claiming they shouldnt of been they were just trying to verify the check and they cant unfreeze my account. I called later that afternoon and spoke to the fraud dept once again. This time the representitave said that my account was frozen due to supsicious activity on my end. I then revieved a phone call from the branch claiming thats not true and that it is due t... |
Capital One Bank account or service deposits and withdrawals July 6, 2015 - We initiated a transfer of funds from our Capital One 360 account ( formerly ING - Checking ) to our Capital One checking account. There was an error during the online transfer, per the website. The money came out of the 360 account, but never made it over to the Capital One checking, i.e. now it is nowhere ( except in the Capital One Bank account for lending, of course ). The transfer was initiated on Thursday, - -. We have called the bank - times through today, - - and still no resolution. We still have no access to our money, and the bank continues to tell us it will be fi... |
Capital One Bank account or service deposits and withdrawals June 10, 2015 - I am not at all satisfied with a response from the bank that says I can expect to hear from them in 60 additional days. They have violated every regulation that pertains to my situation. What the law requires of the bank is 10 days or to give a provisional credit, which they did, however 10 days after that they stole my direct deposit from my employer. Having my money and did n't make good on checks presented whist in possession of my money. The law is clear and I will attach the correspondence I 've had with the bank. How can you allow them - days. Should I hire an attorney? My open case n... |
Capital One Bank account or service deposits and withdrawals June 9, 2015 - I deposited about $3000.00 MO checks to my Capital One 360 checking account over the weekend. Yesterday, -/-/2015, I received an email wanting me to call - and stated if I do n't, Capital One may close my account. I called immediately, waited on the line for over - minutes, listening to music and no one came. Finally, I hung up and called again. Same results. Today, -, I called right at - when they open but still the same results : waiting, listing to the music and no one I was able to talk to. Please help. I need access to my deposited money. ... |
Capital One Bank account or service deposits and withdrawals May 28, 2015 - Funds were transferred from - account to Capital One 360checking account, The funds have been frozen. Security said banking regulations have been broken so the account will be closed. It was then also stated that - asked them to hold the money until their own investigation is finished. - said there is no such thing even if they had wanted to do so. I am still trying to get the reason for the hold in writing. Latest developement : After an hour on hold today, the same implausible story was repeated along with a flat refusal to put anything in writing. Is it really legal for them to hol... |
Capital One Bank account or service deposits and withdrawals May 27, 2015 - On - - 2015 I disputed charges that were unauthorized on my bank account. On - - my direct deposit went into my bank account for $2600.00 the disputed charges were $940.00. At - on -/-/15 the bank restricted funds for withdraw, I called them at - and emailed them through the online system. After being on the phone with them without an answer as to why I finally received an email that said they were restricting my accounts, at -. They have not notified me of finding against my claim for disputes, but today said on the phone that they wo n't know until - -. T... |
Capital One Bank account or service deposits and withdrawals May 27, 2015 - I have a checking account with Capital One. On -/-/2015, I deposited a handful of cash notes at a Capital One ATM machine ( ATM # - ) at - -, Virginia at -. However, the money was not deposited but was eaten by the ATM Machine. The ATM Machine returned to me a slip listing the ATM #, the time stamp and the date with a comment We encountered a problem returning your cash. Please contact your financial institution ''. I called Capital One debit card number at - around -. I was told by the recording that the staff has gone for the day, I need to report the claim after -... |
Capital One Bank account or service deposits and withdrawals May 25, 2015 - I am the subject of a fraudulent marketing scam which charged my credit card, Capital One, for hundreds of dollars. I requested assistance from the credit card company who refused to assist me with the issue. I called the credit card company and they dropped my call. I then spoke with a supervisor at the credit card company who assured me that their specialists would call me the next day at a specified time which did not occur. The following day I spoke with a specialist '' who, after reading the notes on my credit card account, started off with unfortunately '', at which time I ended the ca... |
Capital One Bank account or service deposits and withdrawals May 11, 2015 - - - - has - checks with the dates being -/-/-, -/-/-, -/-/-. I want to find out who cashed these checks. I know this information is over 7 years old but I want an official inquiry into where this information still exists. I want to maintain this complaint until this whole matter is resolved completely. This is an old federal student loan and I never cashed these checks and - @ - - claims I did. They say I signed the checks and cashed them within a few days. ... |
Capital One Bank account or service deposits and withdrawals April 22, 2015 - Capitalone 360 did not honor a check they say they would honor as a - time couresty. ... |
Capital One Bank account or service deposits and withdrawals April 16, 2015 - In - 2015 I opened a secured credit card account with Capital One Bank via an initial opening security deposit of $300.00. It took approximately 14 days for the processing of that initial deposit to occur. Since that time I have made - consecutive payments, all made from the same account as the initial funding deposit. On -/-/15 I attempted to make a new deposit to the account, but due to a banking error on the payment end by -, the funding account bank, it was rejected. After identifying the issue with -, I had the error corrected and resubmitted another deposit of the sam... |
Capital One Bank account or service deposits and withdrawals April 11, 2015 - I - - HAD $1500.00 DOLLARS TAKEN FROM MY SON ACCOUNT BY CAPITAL ONE BANK LOCATED AT - - -, VA - THE BANK CHARGED MY ACCOUNT MONEY THAT SHOULD HAVE NOT BEEN TAKEN OUT DEBTING MY SONS ACCOUNT, I WOULD LIKE MY SON MONEY PUT BACK INTO HIS ACCOUNT PLEASE THIS BANK IS A RIPP OFF CHARGING UNREASONABL FEES,- THE MONEY WAS TAKEN FROM ACCOUNT # - MY SONS ACCOUNT FOR SUPPOSELY ACCOUNT - THE AMOUNT TAKEN WAS $1500.00 PLEASE HAVE PUT MY SONS MONEY BACK PLEASE. ... |
Capital One Bank account or service deposits and withdrawals April 8, 2015 - I am the Payee Upon Death on my aunt 's account. I called Capital One Bank for the procedure to have funds disbursed. I was told to go into the branch to retrieve funds. I explained that I live in - and was told that I had to send her original death certificate and a Letter of Instruction to the branch where the account was opened, which I was told was the branch located at - - -, - - - - I sent the requested documents via Priority Mail on -/-/-/-/2015 to that location. Since I was told that the funds should be disbursed about a week after the bank received the ... |
Capital One Bank account or service deposits and withdrawals April 2, 2015 - I have many accounts at Capital One 360. It is an online-only bank. Their website and app access has been down for days. Phones not answered. No messages on their website, but credentials for login no longer work. Per - and twitter it seems no customers can access their funds. No access to checking or savings. ... |