Capital One Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

Capital One Bank account or service department,

Other bank product/service Deposits and withdrawals California

In - 2015 I opened a secured credit card account with Capital One Bank via an initial opening security deposit of $300.00. It took approximately 14 days for the processing of that initial deposit to occur. Since that time I have made - consecutive payments, all made from the same account as the initial funding deposit. On -/-/15 I attempted to make a new deposit to the account, but due to a banking error on the payment end by -, the funding account bank, it was rejected. After identifying the issue with -, I had the error corrected and resubmitted another deposit of the same $100.00 to Capital One for credit to my credit line. After receiving, and processing ( ie cashing '' ) the deposit, Capital One placed a


suspected fraud '' and have since been holding all funds while they draw interest on the money and I am left without access to any of it. The problem is that 1 ) no fraud existed as I clearly own the - account 2 ) the same - account has been repeatedly used to fund and make all payments on this account 3 ) my banking relationship with - Bank is of absolutely no business of Capital One and the demands that they are making to information regarding that account are far outside of the scope legally required or necessary. I believe they are using this situation as a pretext to obtain information they can then use to track my financial standing at - Bank without legal authority, pre-existing approval, or direct knowledge of their activity on my part.

Capital One customer in California
Apr 16, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with monetary relief

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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