Review and analysis of over 28 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 28 official complaints related to Managing, opening, or closing account. Out of the 28 consumer complaints against U.S. Bancorp, 4% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 43% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
U.S. Bancorp Prepaid card managing, opening, or closing account February 2, 2017 - I was issued - prepaid " Reward Cards '' from ELAN Financial Services / U.S. Bank for opening a couple of credit cards for clients while working for - -. I received - cards in the mail in - -. Card - was supposed to be pre-loaded with $20.00. Card - was supposed to be pre-loaded with $40.00. I have never received this $60.00 in full. When the cards arrived, neither of them had the correct balance that I was told they would have. The card with $20.00 was reduced down to $0.00 due to " inactivity fees '' before the card was ever received or activated because... |
U.S. Bancorp Prepaid card managing, opening, or closing account December 13, 2016 - US Bank will not allow me to close the account. They told me that if I close the account the funds would stay on the card and that I can not get a check or have the balance of the card transferred by ACH to my checking.... |
U.S. Bancorp Prepaid card managing, opening, or closing account May 9, 2016 - US Bank Gift/Debit card - mygiftcardsite.com $75.00 gift card Have made 9 phone calls and sent 12 faxes between - & -/-/2016 and still do not have resolution My son was given $75.00 US Bank Gift Debit Visa card as an incentive gift for school fundraising. The first time we tried to use it, it did not work so I tried to register it online. Registering it online was unsuccessful so I called the customer servicer number. Customer Service said that the request to activate the card had to be in writing and could only be done by fax, ( name, address, phone number, and a photocopy of t... |
U.S. Bancorp Prepaid card managing, opening, or closing account April 26, 2016 - In middle of - 2016 someone committed fraud on my account. - says that my card was - swiped in - for $330.00. I went through thr dispute process and was granted the money back. When the fraud occured, my address was to my - in california. I had just moved to -, or. I was told that i can not update my address until 30 days after fraud. I tried to forward mail from my -, but the replacement card that they were sending can not be forwarded. So i called over and over again to customer service to find out how to get my address updated and my card sent to new address. They gav... |
U.S. Bancorp Prepaid card managing, opening, or closing account April 3, 2016 - I received a notice dated - -, 2015 stating that the PayCard program issued by Elan Financial Services and provided through Beacon Credit Union was being terminated ; stating that I would not be able to add funds after - -, 2015 ; and requesting I use all money on my card before - -, 2015, the close date. The notice also stated that barring any communication from me, any funds remaining on my card at the close date would be escheated. At the time, I had ~ $2700.00 on the card. I immediately went to my credit union to withdraw the remaining funds. I was told that I could not... |
U.S. Bancorp Prepaid card managing, opening, or closing account January 28, 2016 - I purchased a - - Reward Prepaid card. I could not complete the verification online to get a personalized/permanent card. When I called the number provided I was told I would get a call within 24-48 hours to complete the registration. After 27 days and me calling three times, I finally got a call and was told I had to call -. Why? They do not issue the cards and this has no effect on my credit. Plus the number ( - ) they gave me was only for members or people who had a credit report problem. I do not think they should be able to access my credit reports when this in no way will e... |
U.S. Bancorp Prepaid card managing, opening, or closing account December 9, 2015 - On - I purchased a US Bank issued - gift card of $500.00. It failed to activate. I was instructed by the representative that I would have to fax in a copy of my receipt. - An aside, fax is 15 years outdated. I do not own a fax machine, nor do I have access to -. I had to settle on using an online service, which is less secure than me emailing it over my https - account. ) I faxed this information in on the same day, -. Today, - I called fully expecting my activation to be complete after 2 business days. The rep told me it could day 10-15 business days! That 's up to 3 we... |
U.S. Bancorp Prepaid card managing, opening, or closing account September 17, 2015 - US Bank Corp denied me the ability to rescind a credit card offer violating federal law. ... |
U.S. Bancorp Prepaid card managing, opening, or closing account July 11, 2015 - I have been a - - prepaid card customer since -/-/2015. The card was issued by -, - and serviced by - -, -, -. On - - 2015, I called customer service to request to close my - - prepaid card and get a refund for my balance. I spoke to - in the risk management department, he asked me to send the following documents via email to -- : photo of front and back of my - prepaid card ; photo of my Driver 's license ; photo of my social security card ; photo of a recent utility bill showing my name and address ; photo of me holding my driver 's licen... |
U.S. Bancorp Prepaid card managing, opening, or closing account May 2, 2015 - I received a gift card last year that has an expiration date of -/-/2015. My understand of federal law is that it can not expire for at least 5 years. The issuing bank is refusing to re-issue me a non-expired card. ... |