U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Managing, opening, or closing account California

On - I purchased a US Bank issued - gift card of $500.00. It failed to activate. I was instructed by the representative that I would have to fax in a copy of my receipt. - An aside, fax is 15 years outdated. I do not own a fax machine, nor do I have access to -. I had to settle on using an online service, which is less secure than me emailing it over my https - account. ) I faxed this information in on the same day, -. Today, - I called fully expecting my activation to be complete after 2 business days. The rep told me it could day 10-15 business days! That 's up to 3 weeks! And I have no assurance that my paperwork was even received on their end to be processed, nor do they have a method of contacting me back that it has been activated. Their system needs a complete overhaul. It is n't sufficient to meet consumer expectations nor needs.