U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Managing, opening, or closing account Indiana

I received a notice dated - -, 2015 stating that the PayCard program issued by Elan Financial Services and provided through Beacon Credit Union was being terminated ; stating that I would not be able to add funds after - -, 2015 ; and requesting I use all money on my card before - -, 2015, the close date. The notice also stated that barring any communication from me, any funds remaining on my card at the close date would be escheated. At the time, I had ~ $2700.00 on the card. I immediately went to my credit union to withdraw the remaining funds. I was told that I could not withdraw more than $1000.00 at one time, and that there was a cash withdrawal fee. I took the $1000.00, made a few purchases, and later withdrew another $1000.00. With my account now being under $1000.00, I went -/-/- to withdraw the remaining $490.00. However, the expiration date on my card was -/-/- and I had not received a replacement card so I was denied access to my money. Because I did not want any remaining funds on the


use it. BIG HELP. I asked how I was supposed to get my money. She said any balance on the account would be sent to me by check in -/-/-. I specifically restated and verified that statement, mentioned the possibility of escheat per the notice, and expressed my desire to avoid it. The representative told me I would get the check and that the funds would only be escheated if I did not negotiate the check. -/-/- arrived, and no check. So I called the number on my card again, and the Elan representative told me that the balance had been processed and I would receive a check within two weeks. Six weeks later, and no check. I called again, and was told that the funds had been escheated and was given the email address -- ' to find out how to claim my money. Exactly what I did not want to happen had happened. I sent an email to the address I was given three times and it was returned undeliverable all three times. I called again and was told that the email address I had used was correct and that there was nothing more they could do for me. I have been checking indianaunclaimed.gov ever since, but my $490.00 dollars is still not listed. Elan had communication from me and my address never changed. I was not unreachable. If they did escheat my money, they should not have done so. Their customer service reps gave incorrect information on three different occasions. I still do n't have my money, and I do n't know who has it.