Review and analysis of over 8 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 8 official complaints related to Credit decision / Underwriting. Out of the 8 consumer complaints against SunTrust Banks, Inc., 13% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Mortgage credit decision / underwriting March 19, 2017 - -/-/- In -/-/- when Suntrust Mortgage Inc. was handling my application and receipt of funds from the Keep Your Home California ( KYHCA ) Principal Reduction Program ( PRP ) Suntrust violated the KYHCA PRP regulations which required that Suntrust simultaneously apply those KYHCA PRP funds to reduce the principal amount of my V. A. home loan with Suntrust, as well as to at that same time Recast that V. A. home loan. Suntrust only reduced my V. A. home loan, but never did recast my loan, " There was an error with the recast when initially performed. Everything was done correctly, howeve... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting March 7, 2017 - I submitted an application to Suntrust Bank to do a mortgage finance with a cash back. I agreed to the credit check on -. I spoke with the mortgage officer who stated my debt to income ratio was high given my student loan payment that was in deferment and because of my - account. At that time I was told if you could pay off my - and produce a document from the student loan company with my payment once out of deferment, we could continue with the process. I paid off my - and produced the student loan payment once out of deferment. The loan officer said this brought by debt to income... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting December 22, 2016 - On -/-/-, I applied for a mortgage refinance through Suntrust after being notified that I was pre-qualified to refinance at a lower interest rate. I am financially sound and went through the process of the loan application. Suntrust appraised my home and after the application signing I was told that a closing date would be set soon and that everything was processing efficiently. Around -/-/- Suntrust began requesting additional utility bills and a home owner 's insurance declaration. On -/-/-, Suntrust requested that the home owner 's insurance declaration be amended with my pri... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting November 10, 2016 - I have a current mortgage loan with Suntrust Mortgage , Inc. about 7 years ago I had some late payment and they began to report me as a - as they were starting the Foreclosure process. After about 12 months of working with them, we reached a resolution and I began to make my payments on time. My problem is that since that time, they have HARMED my CREDIT stating that they Foreclosed on my home and that mortgage which is entirely incorrect. They now are harming me from buying a new car or home becuase lenders believe i had a foreclosure in the past. I am still in that home and have not misse... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting September 15, 2016 - I started a refinance with Suntrust in - of 2016. They were very unresponsive, Unprofessional, and down right rude while servicing my loan. So much so that it has taken over 3 months for them to process my refinance. I was told several weeks ago that the loan was done, they had everything they needed and that it was ready to close. Due to this information and differences with my employer I left my job 2 weeks ago thinking this would be closed the next day. Today -/-/16 I was told that my loan was denied due to unemployment. The entire process took too long and their communication duri... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting July 31, 2016 - With a SunTrust 2nd Mortgage of 10 years and a SunTrust 1st Mortgage ( currently a VA Loan ) of 18 years, we submitted an application to SunTrust Mortgage for a VA Refinance to include our 1st Mortgage, 2nd Mortgage, - credit card and - additional loans. SunTrust denied the refinance and the principal reason for denial was " Poor Credit Performance with Us ''. When asked for an explanation, it was indicated the denial was due to the " 2nd Mortgage - lates ( - ) within the recent 12 months ''. We found this to be peculiar due to VA guidelines for Late Payments, " The applicant 's ... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting June 11, 2016 - I have had a continual problem with my current mortgage company year after year attempting to force outrageous homeowners insurance on me, while have had continuous good coverage with -. Come tomorrow I will be contacting my State Insurance Commissioner and the CFPB to determine if it is - or Suntrust Mortgage which is responsible and/or co-responsible for my last three years of TORMENT BY FRIVOLOUS & IMMEDIATE FINANCIAL THREAT. For the last three years I have made calls to - - to change my mortgage supplier to Suntrust Mortgage, Loan : - All three years I made calls to Suntrus... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting March 28, 2016 - My name is - - on - - 2016 I was pre qualified for the home I wanted to buy in - - by suntrust mortgage loan number -. My credit score is over - I have been workin for the same company for 8 years and I have money in the bank. After an enduring process of all these unheard of stipulations they had me doing which went on for more than 2 months harassing my boss constantly on the phone and getting him to write letters, as if i havent been working and paying my taxes, Also including work on the house before I owned it telling me i was conditionally approved if I fixed cert... |