SunTrust Banks, Inc. Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Delaware

I have had a continual problem with my current mortgage company year after year attempting to force outrageous homeowners insurance on me, while have had continuous good coverage with -. Come tomorrow I will be contacting my State Insurance Commissioner and the CFPB to determine if it is - or Suntrust Mortgage which is responsible and/or co-responsible for my last three years of TORMENT BY FRIVOLOUS & IMMEDIATE FINANCIAL THREAT. For the last three years I have made calls to - - to change my mortgage supplier to Suntrust Mortgage, Loan : - All three years I made calls to Suntrust Mortgage to get automatic exchange of information. They said it was MY problem and refused to contact - for any updates.


I DID NOT REQUEST A CHANGE IN MORTGAGE HOLDING. IT WAS DONE WITHOUT ANY REQUEST BY ME!!! - or - of you incompetent financial companies is responsible for my distress. What if I was on vacation or in the hospital for a couple weeks. I WOULD HAVE BEEN ILLEGALLY SADDLED WITH AN E-PENSIVE AND SUPERFLUOUS HOMEOWNERS POLICY. Suntrust says I am responsible to provide the missing information, but they bought the mortgage from - - with nary but a - paragraph letter after the purchase fact. - year after year will call Suntrust ( after I have provided the phone number ), but never changes the Mortgage Holder on the Declarations page, causing this to be a repeating CATCH-22 financial threat. I need to know which party or both are responsible for what I believe to be an illegal financial threat and potential immediate illegal action against me. PS. GOD BLESS - -.

SunTrust Banks, Inc. customer in Delaware
Jun 11, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints3/20166/20167/20169/201611/201612/20163/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Credit decision / Underwriting75.0%25.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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