SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Virginia

On -/-/-, I applied for a mortgage refinance through Suntrust after being notified that I was pre-qualified to refinance at a lower interest rate. I am financially sound and went through the process of the loan application. Suntrust appraised my home and after the application signing I was told that a closing date would be set soon and that everything was processing efficiently. Around -/-/- Suntrust began requesting additional utility bills and a home owner 's insurance declaration. On -/-/-, Suntrust requested that the home owner 's insurance declaration be amended with my primary name instead of my father 's name. This was a very strange request because I am refinancing this home in my name instead of my father 's name. I sent the new homeowner 's insurance declaration page to Suntrust on the morning of -/-/- as soon as I received the amended document from my insurance agent. On the afternoon of -/-/- Suntrust sent me a denial letter because of time-lapse on the application process. The time-lapse of this application was due to Suntrust. I responded and had given every detail and document that they requested in a timely fashion. All responses between Suntrust and I are documented and dated for validity on the matter. Someone on the end of Suntrust simply " dropped-the-ball '' for weeks at a time during the process. This happened more than - time from -/-/- to the end of -/-/-. Consequently, interest rates have risen and I can not get the lower interest rate through another company.