Review and analysis of over 110 complaints against First Niagara Bank
First Niagara Bank consumers have reported over 110 official complaints related to Account opening, closing, or management. Out of the 110 consumer complaints against First Niagara Bank, 13% were disputed by the consumer (i.e. the consumer was not happy with how First Niagara Bank responded to their complaint) and 97% were processed in a timely manner. 15% of consumer complaints against First Niagara Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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First Niagara Bank Bank account or service account opening, closing, or management June 11, 2016 - I contacted First Niagara by secure message on -/-/2016 and requested that my checking account be closed. I knew there was an " Early Account Closing Fee '' of $25.00, so I left exactly that amount of money remaining in the account. For unknown reasons, First Niagara did not close my account as requested. As a result, they charged me monthly service charges in the amount of $15.00 starting on -/-/2016. My account now has a negative balance and has still not been closed.... |
First Niagara Bank Bank account or service account opening, closing, or management May 27, 2016 - The purpose of this complaint is to expose how First Niagara Bank covertly charged " analysis service charges '' to its customers as a predatory tactic after acquiring - banks in -. These charges were not agreed to between the lender and its new acquired customers nor were customers notified of this change. On - -, -, First Niagara Bank acquired - - bank branches in upstate NY affecting - households. I was using - as my bank for my business account at the time. From - - through - -, First Niagara Bank charged my company over $3700.00 in analysis ser... |
First Niagara Bank Bank account or service account opening, closing, or management March 21, 2016 - I opened up a money market account at First Niagara Bank in - - CT on -/-/2016. I was told that the APY interest rate was 1.01 % based on the advertisement in the - - as well as a verbal discussion. There was no mention that the rate was related to compounding and this was confirmed verbally with the bank officer. And that taking out the interest monthly would not affect the rate that I was to receive. After 33 days of " interest '', from -/-/- to -/-/-, I received not - of 1.01 % but rather - of 0.81 % and my printed statement says that my APY is now 0.81 % n... |
First Niagara Bank Bank account or service account opening, closing, or management March 12, 2016 - I opened a " Pinnacle Checking '' account on - -, -, after reading an advertisement for a $200.00 promotion. The terms of the offer are as follows : " To qualify for the $200.00 cash bonus, within 60 days of opening your new Pinnacle checking account, you must receive direct deposits totaling $250.00 or more. Your direct deposits need to be an electronic deposit of your paycheck, pension or government benefits ( such as Social Security ) from your employer or the government. The cash bonus will be deposited into your new checking account within 30 days from end of month in which... |
First Niagara Bank Bank account or service account opening, closing, or management April 15, 2015 - On - -, -/-/-, First Niagara Bank sent me an E-mail to my employee E-mail account, requesting I provide them with a signature card for my employee checking account. This had caused me alarm as I had already provided them with said item on - -, -/-/-. When I had expressed my concern that a document containing my signature and account number had gone missing which could possibly compromise the security of my account and information, and that I would have to possibly close my accounts for security reasons, I was terminated from my employment. ... |