First Niagara Bank Bank Account Or Service Complaint

First Niagara Bank Bank account or service department,

Checking account Account opening, closing, or management Massachusetts

I contacted First Niagara by secure message on -/-/2016 and requested that my checking account be closed. I knew there was an " Early Account Closing Fee '' of $25.00, so I left exactly that amount of money remaining in the account. For unknown reasons, First Niagara did not close my account as requested. As a result, they charged me monthly service charges in the amount of $15.00 starting on -/-/2016. My account now has a negative balance and has still not been closed.