Review and analysis of over 105 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 105 official complaints related to Loan servicing, payments, escrow account. Out of the 105 consumer complaints against JPMorgan Chase & Co., 26% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account November 30, 2016 - I have had numerous problems with Chase lack of customer service through out the years. I have made attempts to modify my second mortgage with them three times after my first mortgage was approved and received piles of letters and made numerous phone calls which still resulted in no modification and continued to pay a high - percent on my loan. I 've asked Chase repeatedly to work on the modification as I was having financial difficulty and the lower interest would help with brining the loan down. I got no where. In - of 2016, I was selling my home and was in contact with Chase for my p... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account November 29, 2016 - I have received your reply to Case number : - in which you state that you indeed granted me a loan under the HARP program ; however, the letter that you enclosed was never sent to me. I keep records of all correspondence on this loan. The reason I know that you never granted me the loan under the HARP program is because after the loan was approved, I learned about the existence of this program. I questioned your mortgage department not once but several times after that as to why I was not granted the loan under the HARP program and I was told that I had not qualified for it. Should you hav... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account November 29, 2016 - JPMorgan Chase ( " Chase '' ) is over-reaching their ability to capture tax escrow funds by accelerating the City of - property tax due date by 2 months or more since the tax due dates are not due for year 2017. After contacting Chase about the revised escrow disclosure their escrow department was unable to provide proof of when City of - property taxes are due for year 2017.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account November 29, 2016 - I refinanced my home mortgage through Chase. I made my - mortgage payment without problem. I made my - payment at a Chase branch using a check from my credit union account. The teller made a mistake by depositing my check for $1000.00, not the $1600.00 that I 'd written it for. Several days later I realized something was wrong and confirmed through the credit union that the check I 'd written to Chase had been deposited for the incorrect amount. I was told by the credit union that the would push the additional $600.00 through. I contacted Chase customer service and made them aware ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account June 4, 2016 - My husband passed away in 2005 and since that time, Chase Bank has been taking the mortgage payment out of my account but will not give me the credit for it. I have paid the mortgage down over $330000.00 and asked Chase Bank to PLEASE put my social security number on the loan and submit it to the credit reporting agencies but they will not do it for me. They sent me a letter saying that " you 're not financially responsible for this loan '' but yet they continue to take the payment out of my account but will not help me by submitting this information to the credit reporting agencies so that ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account June 1, 2016 - I was approved by Chase Home Loans, for a loan modification with a fixed 2 % interest rate for the life of the loan. My modification agreement began in - and stated it was to continue through -. I have several mortgage statements stating that the 2 % interest rate was through -. Until about 4 months ago I received a statements saying my interest rate would increase in -. When I wrote Chase and sent them copies of the terms of my modification, they never responded to me. In - of -, I received a letter from Chase stating my loan had be sold to - and that Chase would no longe... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 31, 2016 - I am working with Chase mortgage to short sale my home. I owe more than it is worth since the area it is located in had lost a lot of value. The home is located at - - -, -, - -. I had to relocate to - for my job in 2012. We were unable to sell our home at that time as we would have lost too much money to be able to sell it, so we rented it out. It has been a burden to maintain and keep renting for us from so far away and we are attempting to short sale the home. Chase initially evaluated our application for a short sale and denied us but did not take into consideration al... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 31, 2016 - Dear CFPB : Could you get straight answers to the following questions from Chase? ( 1 ) As of -/-/2015, our mortgage was current, and the mortgage balance was $350000.00 on Chase 's book as $350000.00 on our book. Chase claims that we are default because we did not make payments since -/-/2015. Explain the discrepancy and contradiction. ( 2 ) Chase claims that they are foreclosing us according to the NOTE. Could you ask Chase to cite a sentence ( or sentences ) in the NOTE that is relevant to, justifies, or supports what they are doing? - of our lawyers read the NOTE, but... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 30, 2016 - ISSUE : 1. Chase bank without authorization opened an impound/escrow account alleging that they received notice by the - - Tax Collector that my property taxes were delinquent AND CLAIMS TO HAVE PAID MY TA-ES. ( NO SUCH NOTICE OCCURRED BY THE - TA- COLLECTOR- I contacted them and confirmed a. that NEVER were taxes late b. They stated they would n't send such a notice to the LENDER if they had been and - Confirmed MY checks received ON TIME/check numbers -- Tax Coll AFFIRMS pmnts were made on time and in full ) 2. Chase claims to have paid my property taxes that they claim were l... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 28, 2016 - Dear CFPB I received a modification, was current on the payments. the started sending payments back, then later found out they blocked my account internally. Since they made an error and wo n't remove any late fee 's or lawyer fees they added to the balance to allow me to become current would this become a breech of contract? If you are behind and they refuse It is your fault ... but I was not behind and they still rejected the agreed modification payment. keep in mind I had already made - of them ... and they started sending them back to me with no explanation as to why ... ..... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 27, 2016 - I am currently in a Chapter - bankruptcy. The Chapter - Trustee has paid money to my mortgage, but the money is still sitting in a suspense account. The mortgage comapny will not allow the funds to be applied to the loan, nor will they let me make a payment to get the amount to a full payment so that it can be applied. I have about a year and a half left in my bankruptcy, so Chase will continue to earn interest off of the money I 've paid in through the bankruptcy, puls I 'll be paying extra interest on my mortgage for that entire time.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 27, 2016 - This complaint is against Chase bank - Line of credit Acct. # - 1- My line of credit was modified ; my first payment was made on -/-/- for $160.00. I recalculated the payment for the last 5 years and it was supposed to be $160.00 What do I want? Adjust my account to reflect the correct payments, and send me a check for the difference. The bank MUST show me their step-by-step calculations. This should not be a mystery. 2- Chase sent me a letter in - - and again in - -, detailing the new payment is $160.00. However, when I made the payment, it was increased to $... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 25, 2016 - I recently completed a loan modification with Chase Bank for my current mortgage. And while I was happy with the ultimate results, I am extremely dissatisfied with the manner in which my monies were used during the process. In addition, I never really got an explanation into where exactly the monies went. During the loan modification process, I sent in my monthly " trial period '' payments as required. When I received my monthly mortgage statements, it showed the payments and where those monies had been applied. Then, after the entire process was over, I received a statement which showed tha... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 24, 2016 - chase bank sends individuals over to my house every month with a letter stating its personal and confidential. The person who came to my home on - -, 2016 between the ours of - and - did not keep it person al and confidential. The man who walked up to me in my driveway in front of friends and family members asked if I was familiar with chase bank and I stated yes, he told me he had been to my home many times, I tried to get the letter he had for me since I was familiar with the routine, he told me to " wait, wait, hold on, '' he again stated that he had been to my home many times a... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 24, 2016 - My mother died a couple years ago and we have been working with the mortgage company to get the names changed on the account to no avail. We have provided numerous qualified written requests via fax and overnight mail, some of which we received a response well past CFPB guidelines or not at all. We have provided all of the information requested again, as recent as -/-/2016 and the account still has not been changed. Additionally, now it appears they have put the insurance in jeopardy of being cancelled. We have made every payment on time and the account is escrowed.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 19, 2016 - Paper dated -/-/- shows Chase did not pay my land taxes, although they took out the money, via my escrow account. The - - - statement shows they paid the taxes the years they had the loan. I had to pay - taxes myself, that 's when I found out Chase had not paid - taxes either, this was about the time Chase sold my loan to - -. Now Chase will not reimburse the over - dollars I wrote a check for on my - taxes, or any money I paid to them on my - taxes. Now - - has caught up my taxes to secure the loan resulting in my house payment increasing. I have i... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 18, 2016 - I have been trying for months to remove the PMI from my mortgage for a year. I filed a complaint with the CFPB against - - and just as I was close to a resolution they sold my mortgage to Chase and I began the whole PMI removal process again. I sent a written request to Chase to remove the PMI as I have met the requirements for removal. As described in my second letter to Chase requesting PMI removal dated -/-/16 I have met the LTV ratio requirement below - % and have no outstanding or late payments. I feel as if Chase is taking advantage of their valued customers. It is appalli... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 18, 2016 - EMC violated my rights and was in violation of a -/-/- FTC settlement which I was excluded from, and should have been compensated under as I was a customer since -/-/-. EMC submitted a altered payment history to the United States Bankruptcy - which they asserted was true. See PDF entitled Falsereportingbk court attached herein. This payment history was false and altered and did not represent what I was actually charged it was also a direct contradiction to actual mortgage statements. They led the court to believe I was charged less when in fact actual Mortgage statements clearly s... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 17, 2016 - My complaint is that I contacted Chase Mortgage in - - requesting that my property taxes be paid from my escrow account which had sufficient funds to cover these costs as the escrow account was setup with my Chase Mortgage broker when I acquired my mortgage through Chase. I was told that the property taxes would be paid from my escrow account by Chase. This payment did not occur and a late penalty was charged to me. I contacted Chase about this in - - and then they said that they do not pay - - County property taxes even though they had set these funds aside for me in my escr... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 16, 2016 - Chase Mortgage bought my 5 year old loan, did not pay my homeowners insurance, sent a letter 2 days before it is expiring say they will buy a more expensive one for me. I have not changed my home owners insurance, they have an escrow account, and they should pay for it or close the escrow account and let me pay for it.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 16, 2016 - Chase has just stated ( - -, - ) that I am due for the - - payment on this loan and I am attaching proofs of payments made from - - - - -. Also I am attaching - wrongful/illegal acts of mortgage banking : first a suspense account that DID exist for years and my original loan document showing that my loan is based on Estimate Payments which is also predatory. - - - and - - - have lied to me during the past two weeks on this and many other issues in effort to give this site as well as - and other agencies wrongful information, while hiding the a... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 15, 2016 - - -, 2016 I have been working with JP Morgan Chase on a my loan modification ( Loan No. - ). They have not credited all my payments to my loan, they forced me under threat of foreclosure to sign a subordinate - loan, then told me by phone that I did n't need it. When they verified that I did n't need it by reevaluating me for my loan modification they did n't have me sign new loan modification docs to correct the error they admitted to they just sent me a copy of the originally signed loan mod docs without a copy of the - Subordinate Loan docs I signed and they did n't send me a... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 15, 2016 - Chase continues to ignore my requests for information regarding the history of my mortgage and how their actions have resulted in huge financial losses for me.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 15, 2016 - In accordance with the - - Settlement, I believe Chase had to settle the second mortgage on the property so wrote it off in order to foreclosure on the Washington Mutual Bank FA mortgage. If you look at the documents I will provide, it went into collections in - and then in - after it was written off, JPMChase removed almost $ - from my checking account. It has taken me years to the get the accounting for this account and as you can see, there is no credit for the $ -. Where did my money go?... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 12, 2016 - I have a 3rd party authorization in place to handle this on behalf of the owner, - - -. I am her Realtor and she has granted me and submitted to Chase Bank, this 3rd party authorization. She was in arrears on her mortgage with Chase. She worked diligently with them and filed bankruptcy and it was all straightened out in - 2015. The HOA had a lien against her in the amount in excess of $7000.00. Chase paid it off and this took it out of foreclosure status. However, on - - 2015 she received notice that the house still went to foreclosure sale and she no longer owner the prope... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 12, 2016 - I have bought a property in Vermont ( - - -, - VT - ) on -/-/- for the price of $150000.00. The property was appraised for $160000.00 at the time of purchase by the Guaranteed Rate the mortgage company that I borrowed from. The loan amount was $130000.00 and since I did not put - % down payment there was a PMI with my mortgage payment. The loan was later on sold to Chase bank and I have been paying my mortgage regularly and never were late or overdue. I have paid extra every month to bring the LTV ratio down to - % so I can get ride of my PMI. MY LTV ratio... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 12, 2016 - Requested lender to remove PMI for last two years. Sent few written letters. They wanted the home appraisal to be done at my cost, which I havent done. Loan took around - Current loan outstanding - which is about - % balance.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 12, 2016 - Account -. In - 2008, Chase reports I was late & gt ; - thirty days and reported this to all the credit agencies. Then they finally learned they made an error ( I was only one day later and less than thirty days ), so they throw out they never got a payment!. If that was the case, my loan would be showing late all the way to payoff and the payoff amount would have been adjusted by the escrow officer. Each agent on - provided a DIFFERENT version on why they reported a late payment and clearly trying to cover up an error. In fact, they disconnected my call once when provided evidenc... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 11, 2016 - My wife and I purchased our home in -, -. Because she had equity in her previous house and better credit, we decided to put the house in her name alone. My name was added in - when we refinanced the house to a 15 year mortgage although her name alone remained on the deed. She died on -/-/- from a long battle with -. I not only lost my wife and best friend, I lost her income as well. Chase was kind enough to offer a loan modification program to help those who are struggling to make payments. Although I have always made the payments on time and continue to do so because of s... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 11, 2016 - I Dear Consumer Financial Protection Bureau, I am writing because Chase after eight months continues to mismanage my mortgage account. Chase is falsely and without merit changing the amount of my mortgage payments without reason or without explanation. They are applying funds that should go to escrow to my principle balance, increasing the monthly payment outside of the window of time for an escrow adjustment, and not taking the time and urgency to resolve the issue. In the fall my total mortgage payments increased by $74.00. However, in the escrow analysis the total amount was supposed to g... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 10, 2016 - Chase is reporting my Mortgage as 90 Days Late in - 2015 to both - and -. My mortgage was sold to - - on - -, 2015 - see attached Chase goodbye letter. I called Chase and spoke with six different people before getting someone in Escalations. I made my - 2015 payment to - and provided this proof to Chase and Chase continues to report data on my mortgage after the transfer date. The - data was initially removed from the reports then was put back on the reports after I wrote them and stated if this doesnt get resolved I am filing a complaing with the CFPB.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 9, 2016 - I recently received a notice from Chase Mortgage Company that my escrow account was low and my mortgage payment would be increased to cover the shortfall. When I inspected the escrow account I noticed I was being charged over $ -/year for a " misc '' insurance coverage. Knowing that I made no such insurance commitment, I called Chase to find out and they informed me that the charge was for homeowners insurance with - - - -. Well, I already have such coverage with - 's and called my agent to find out why I pay double for the same service. He was able to tell me that the accoun... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 5, 2016 - I am currently applying for a mortgage and my credit score is severely and adversely affected by an item on my report that should not be there. Based on my past experience with this lender I did not reach out to them first as it would have been a complete waste of time. A partner and I purchased a - home in - New Jersey -/-/-. At that time we secured an adjustable rate first mortgage loan with Chase Manhattan ( Chase Corp ) # -. During the real estate meltdown that ensued in -/-/- and beyond the property value dropped considerably. As owners we decided we were going to keep... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 5, 2016 - I had been aggressively paying down the Chase mortgage on my co-op for the past year or -. By - 2016 the principal balance was $1500.00 so I requested a payoff quote. I received very confusing information about the process to pay off my mortgage ( e.g., there would be a closing, I was required to have an attorney, the attorney fee is $370.00, etc. ) ; apparently, the representatives I spoke with did not understand - or bother to confirm - that I was doing a straight payoff, not refinancing. As a result of all the confusing information I received, I was not able to pay off the loan ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 5, 2016 - Chase used to have an online option that allowed customers to schedule bi-weekly payments. They no longer offer that option. If I just pay the amount due every month on time, it takes 30 years and I pay approx. $260000.00 in interest ( $ - loan ). If they allowed me to make bi-weekly payments, I pay off the mortgage in 25 years and only pay $210000.00 in interest. I pay the exact same amount every month, just more frequently. That saves me money. That 's why Chase does n't allow me to do it. That should not be allowed. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account May 2, 2016 - Hello, My name is - -. I am well educated in finance and homeownership .I did go through the 2008 crisis. I do understand the - main reasons the escrow accounts will go up. My issues are if your homeowner insurance is not even in ur loan ... .the city and county taxes have still same. Then why every year does my escrow account go up none of the reasons are ococcurring. I call chase they stated because my insurance and taxes come out at sametime but if i have the money and nothing has changed. It still should not go up every year my modification loan goes up some many years later i hav... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 30, 2016 - My former husband and I took out a home equity line of credit, or - mortgage, with Washington Mutual in -/-/-. The interest rate was a variable rate of the Prime Rate plus 0 %, and the monthly payments were interest-only payments. We made these payments for years, on time, every month. With the financial crisis in -/-/--/-/-, Chase ( JPMorganChase ) apparently swallowed up Washington Mutual and took over our helc. Chase then cheated us by unilaterally changing our variable interest rate from Prime + 0 % to a fixed rate of 3.25 %. Chase billed us at this erroneous interest ra... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 30, 2016 - Last - 2015 I filed a RESPA request with Chase see attached, and still it has not been responded to. I believe that my Consumer Rights have been denied ; AGAIN with this bank!! that is adament to foreclosing on me while keeping me unable to obtain my rights under our laws of the United States RESPA act. All of my complaints as of so far are essentially been ignored with the same responses from Chase that they refuse to acknowledge me as an American Citizen with RIGHTS!!!! I will not be foreclosed on by being kept from obtaining my rights!! to allow Chase to continue to abuse and rob me for ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 29, 2016 - we are behind on our mortgage payment and we are trying to keep the loan from going in Foreclosure. the bank says there is a Breach letter that expires on - - today - i tried to make at least - payment to keep the loan from going to fcl. they are not allowing me to make a payment even before Breach letter is expired. they are clearly in trying to take my house by not accepting any payments. we dont have $7000.00 to bring the acoount current right now. but we can make - payment. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 29, 2016 - Follow up to complaint # - - Dated -/-/- and complaint # - - Dated -/-/- This is an on going case since - I paid off my entire mortgage loan balance with chase as of date today - Chase still did not issue the lien release of my mortgage. As of result of this, I have not been able to sell my house. I have legal Representation who is acting on my behalf. His Contact information is as follows : Law Office of - - -, NY - - ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 29, 2016 - Chase bank continues to mislead me and lie to me and cheat me. I have had 3 mortgages with them and they told me I qualified for modifications on all 3. I have received 2 modifications. They have lost $11000.00 that I sent them in payments in forbearance and refuse to find it. I am totaling frustrated with them and want you to help in resolving my complaint.They are now offering a mod on the final one and want me to send them payments but they have not been accountable to me for the money I have already sent them and so I have opened a savings account and placed the money there. Please help.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 27, 2016 - I 'm being told I owe Home Owner Association fees as well as outstanding property tax from -/-/--/-/- even though the property was charged off -/-/- by Chase Mortgage. I have a copy of the Cancellation of Deed that was filed -/-/- at the County Court House which was also filed by Chase Mortgage. However unbeknownst to me I 'm still showing as the current owner of the property and responsible for all the late fees. This derogatory blemish was scheduled to come off my credit report this year. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 25, 2016 - I entered into a written repayment plan With Chase. While making all required payments under the plan according to the plan terms, Chase kept sending notices of intent to foreclose. I filed a complaint with CFPB ( case number - ) in - 2015. Chase responded by stating that if I make all plan payments in accordance with plan terms, Chase would not pursue foreclosure activity. I completed the plan in - 2015 and Chase still continues to send Notices of Intent to Foreclose. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 25, 2016 - Hello, I am writing to you in regards to my mortgage with Chase Mortgage Company. I was recently approved for a loan modification. However, I have concerns as follows : During the 3-month trial phase, Chase, again, as they did several years prior, neglected to properly process my on-time payment. It is now recorded as being late. As a result, the final documents for the modification were not sent out as was initially indicated by the Chase representative. I not only had planned to be out of town ( planned several months prior to this incident ), but upon my return back to town, I was only give... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 24, 2016 - I am once again being asked to provide another extension to JPMorgan Chase a full year of them requesting extensions upon extensions to further investigate my claims of which I will document below. This is the same tactic used in -/-/- when they were forced to pay - to homeowners to settle state & federal claims over questionable mortgage practices promising to work harder helping homeowners. What did they do including JPMorgan Chase? Homeowners that were forced into foreclosure or bankruptcy were now being given letters forgiving their debts. " You ca n't forgive a debt that you 're l... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 23, 2016 - My Mortgage Company EMC has not complied with the stipulations outlined in the settlement of FTC FILE # - Pgs - of PDF. They failed to correct my escrow account which is clearly miscalculated see pgs -- of PDF and filed false documentation with the IRS in regards to what they actually received from me See Pgs --. They refused to answer the Pennsylvania Banking commisons questions regarding these - matters See Pg - of PDF - line. They excluded me from any settlement monies. Gave my loan to a collection agency - - - without settling the dispute See pgs -.... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 22, 2016 - I 'm in a subprime loan, with an adjustable rate, underwater meaning my house does n't appraise at what I owe.pay mortgage on time and nobody will help me get out of this - rate I 'm in, every time I sit and talk with anyone they tell me they ca n't help me, why ca n't they help me, I 'm considering letting the bank take it if I ca n't get my mortgage changed. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 20, 2016 - Dear CFPB : We discussed the matter with a lawyer. He says this is a case of a loan-sharking and an armed robbery abusing escrow & foreclosure procedures. Victims count millions. Chase paid $43000.00 for our taxes since -, and we paid back as below. Chase paid We paid Escrow Balance - - $7500.00 $7500.00 - - $7600.00 $15000.00 - - $15000.00 - - - $11000.00 $11000.00 - - $4800.00 $6400.00 - - $1300.00 $7800.00 - - $5800.00 $1900.00 - - $1900.00 - - - $8000.00 $8000.00 - - - $2500.00 -... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 20, 2016 - In - - I submitted a complaint regarding the mismanagement of my mortgage and escrow account as well as several foreclosure attempts made by JPMorgan Chase on my home. I hereby DISPUTE THE PREVIOUS RESPONSE BY JPMORGAN CHASE BANK TO MY CFPB COMPLAINT # -, as I was not given sufficient time to dispute Chase 's response. Their reply consisted of a string of dates listed wherein they claim to have corresponded with me, stating I did not respond, and suggesting I had not complied. They did not mention the fact that I had timely and fully completed their RMA application at least three time... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 20, 2016 - In -/-/- I was one month past due on my mortgage payment. On -/-/- I purchased a cashiers check from - in the amount of two months payments made out to my mortgage company Chase JP Morgan. About three weeks later, a bank employee from - - notified me that a cashiers check drawn on JP Morgan Chase bank in the exact same amount of the cashiers check sent in for my payments was sent to -. The cashiers check was made out to - -, not me. I immediately contacted Chase bank to inquire why they did n't apply my payments properly. I was told that they had no knowledge of t... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 19, 2016 - Chase sold my loan to a terrible servicer called -, who has a - with the -. I do not approve of lenders being able to sell our loans without our consent. Congress needs to pass regulations that give the consumer more control and with all that has happened with the bail outs, etc., there should be more advantages for the consumer. I do not approve of moving to a half rate company who has - positive review on the - site, not to mention all the other sites that have hundreds and hundreds of complaints about the operations. It is time for a banking revolution in this country and the... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 17, 2016 - I had a home discharged through the bankruptcy courts in -. Since then, Chase Mortgage harasses me on a weekly basis- through mail and calling my cell phone repeatedly. I have no idea what they are after since legally, I am no longer responsible for this mortgage. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 17, 2016 - Please refer to my ongoing complaint. In the process of my ongoing complaint ; I have identified another MAJOR issue with the servicing of my mortgage with Chase Home Mortgage. Original : # 1 ) my payments are being misapplied # 2 ) Chase is telling me it is my responsibility to notify Chase when they misapply payments New # 3 ) Chase has dual records of my payments. I get transaction date when I obtain my records online, but a separate report send to me has " posting date '' showing the " posting '' an average of 2 to 3 days after the payment is posted. On average, Chase is charging me tw... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 16, 2016 - I am a authorized third party on my moms account. i have made her mortgage payments for over the last 2 years. my computer updated tonight and needed to verify it was an authorized computer. I called the help number given on the website, confirmed that i am on all account and asked for the confirmation code to make the payment. i was told that they could not help me as a authorized third party with this issue. I offered to confirm my information as long as hers. But ulitimaly was denied. As an authorized third party I should have access to all information. ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 14, 2016 - JP Morgan Chase has illegally filed a negative report on my credit that is not true or accurate. I 've been disputing a missing mortgage payment for $3700.00 plus late fees that accrued since -. Chase finally, after me sending in proof of payment to Chase from - - -, updated my records but it took nine months and three complaints to the CPFB to get them to listen. Chase told me my banking records and illegal late payment fees would not affect influence my credit score when I asked them but I was recently denied a loan because of it. Chase writes in my credit report that I have a... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 14, 2016 - My mortgage company ( Chase Home Finance ) decided to do a - balance/ Forgive the loan on my mortgage. They never contacted me to say or ask me about it, they just did it on their own. They started rejecting my payments all of a sudden. It took 3 months of me calling to find out what was going on. They used a foreclosure method for the process, never letting me know that it was going to hurt my credit report. They caused my residential home insurance to go up due to the negative marks on my credit report. Strike one! Then since they rejected 6 months of payments, now that has a negative mar... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 12, 2016 - My family and I have lived in the -, 32 years, we purchased our home in 2009 and we are deeply imbedded in our community. I 'm a - I dedicate my - for the last 28 years. We love where we live and are looking forward to spending the rest of our lives in our home, but we are in a situation where we are the ones that needs help to ensure that we can keep our house. JP Morgan Chase Bank is the loan servicer on our FHA home mortgage loan, but their representatives are effectively ensuring that our home is lost to foreclosure. I have had a series of physical, financial and emotional hards... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 12, 2016 - My mortgage is held by JP Morgan Chase. I recently had a leak which caused over - dollars of damage. - was involved due to the size of the claim. They explained the process, that the initial check would be made out to - us, that I would be required to send it in for endorsement, and that I would be required to have an independent inspector come to my home after completion of the project to verify that the repairs had been completed properly. What commenced was a pattern of harassment which was quite inappropriate. I submitted everything they asked for which included the estimate of re... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 11, 2016 - I have beyond a shadow of a doubt communicated to Chase Bank that my mortgage loan is under MY name ONLY the original co-signer - - ( -/-/- ) has been deceased since -/-/- and Chase told me and the CFPB!! that they updated the records to reflect this. My home is in a Trust and a Homestead under MY NAME ONLY his name was removed and the records were supposed to have been updated, but for some sick reason Chase Bank is STILL sending mailings to my home. Please stop the emotional abuse!!!! ... |
JPMorgan Chase & Co. Mortgage loan servicing, payments, escrow account April 11, 2016 - Dear CFBP, Chase Bank has been abusing me as a customer. They have failed to account for my mortgage payments correctly. Chase lists that I have paid $2900.00 to my principle but my average principle payment per month is about $500.00 so this figure should be $6000.00. Also, Chase has mismanaged my mortgage banking records since -/-/- and it has taken me over - calls and - emails and faxes to get my basic mortgage accounting records added up correctly. This faulty accounting and mismanagement of my mortgage payments is illegal. Thanks, - - ... |