JPMorgan Chase & Co. Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

JPMorgan Chase & Co. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Tennessee

Please refer to my ongoing complaint. In the process of my ongoing complaint ; I have identified another MAJOR issue with the servicing of my mortgage with Chase Home Mortgage. Original : # 1 ) my payments are being misapplied # 2 ) Chase is telling me it is my responsibility to notify Chase when they misapply payments New # 3 ) Chase has dual records of my payments. I get transaction date when I obtain my records online, but a separate report send to me has " posting date '' showing the " posting '' an average of 2 to 3 days after the payment is posted. On average, Chase is charging me two to three days of extra interest due to this [ improper ] payment posting. Summary of NEW issue *please note that corrections were made AT MY REQUEST - Chase tells me that I have to notify them whey they misapply payments ( which is part of my original dispute ) Payment Received Payment " Posting '' Original Issue ( # - ) -/-/- -/-/- no interest posted on this date -/-/- -/-/- -/-/- *correction - posted as of -/-/- -/-/- -/-/- no interest posted on this date -/-/- -/-/- -/-/- *correction - posted as of -/-/- -/-/- -/-/- no interest posted on this date -/-/- -/-/- -/-/- *correction - posted as of -/-/- -/-/- -/-/- no interest posted on this date -/-/- -/-/- -/-/- *correction - posted as of -/-/- -/-/- -/-/- no interest posted on this date -/-/- -/-/- -/-/- *correction - posted as of -/-/-

JPMorgan Chase & Co. customer in Tennessee
Apr 17, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

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