JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Other mortgage Loan servicing, payments, escrow account North Carolina

My mortgage is held by JP Morgan Chase. I recently had a leak which caused over - dollars of damage. - was involved due to the size of the claim. They explained the process, that the initial check would be made out to - us, that I would be required to send it in for endorsement, and that I would be required to have an independent inspector come to my home after completion of the project to verify that the repairs had been completed properly. What commenced was a pattern of harassment which was quite inappropriate. I submitted everything they asked for which included the estimate of repair which was over -. They asked for it several more time although it was already downloaded to their website. This involved no less than ten calls with JPMC. So they finally got the estimate in their system. The initial check of - was cut very quickly by the insurance company and sent immediately to JPMC for endorsement. It took a very long time to come back endorsed and in order for the work to start I had to borrow - to pay the contractor to start the work and buy flooring material.


Insurance the week of - -. The repair work was completed on - -. Those checks were endorsed by me and my contractor and final payment was issued to the - - -. That SAME DAY I get a threatening letter from JPMC stating that although I had cashed the - check in -, I had not been compliant with their requirement that a final inspection be done and pictures submitted to JPMC. THE WORK HAD JUST BEEN COMPLETED THAT DAY. I have spoken to no less than - supervisors at JPMC who tried to tell me that they did n't known that the - was not a final check and that it in fact that it was only an initial payment. I verified with them that they had the copy of the repair estimate for -, and when I asked why they were assuming that the project was completed based on the deposit of a - check, they had no answers. I scheduled the inspection ( which by the way had already been done by - ) as soon as the project was completed, and they still continued to harass me by phone, leaving messages that stated that this was the first of -? messages to verify that the inspection was scheduled ( they already knew this as I had already notified them ) and that I intended to go through with it. This harassment was absurd and unnecessary. I have gotten through this project as quickly as was feasible and complied with each request made of me by the various vested entities. - Insurance was FANTASTIC. JPMC harassed me nonstop. The extra burden of almost daily communication from JPMC while I was out of my house and trying to manage the repair process made it extremely difficult and in fact slowed the process down. I had to borrow - to even start the project because of their difficulty in getting the initial check endorsed and back to me. And then I got to deal with protracted harassment when they somehow interpreted the deposit of that initial check as evidence that the project was completed, which it was n't for six more weeks, despite the fact that they had the repair estimate for -. They claim that the laws made in 2015 required them to do this but I am quite sure that daily harassment is not what the law required them to do.