Review and analysis of over 156 complaints against Regions
Regions consumers have reported over 156 official complaints related to Loan servicing, payments, escrow account. Out of the 156 consumer complaints against Regions, 21% were disputed by the consumer (i.e. the consumer was not happy with how Regions responded to their complaint) and 92% were processed in a timely manner. 13% of consumer complaints against Regions resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 22% resulted in non-monetary compensation.
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Regions Mortgage loan servicing, payments, escrow account January 12, 2016 - My mortgage company did not mail me a statement for the month of - ( payment due - 2016 ). I tried to make a payment at their online website and successfully registered my account. When i tried to log on their system would not allow access to my account ( even though I had successfully registered ). I called and was told i needed a reset password. So i was provided one by their rep. But i still could not log on so I called back. Another rep informed me that i could not access the online website due to my Bankruptcy. I told her I had not received my statement and that I needed to make a p... |
Regions Mortgage loan servicing, payments, escrow account December 11, 2015 - Regions Mortgage paid expense hazard insurance policy increase Of $5000.00 to - - three months before insurance policy was due, without our consent or permission.That expense increase put a financial hardship on my husband and I.We can not afford to pay $2200.00 month payment -/-/-.Paid $1400.00 in -/-/-.Region Mortgage is cause us losing our home of 24 years.Region customer 14 years.We want Region Mortgage to cancel expense - - refund funds to escrow account and pay for reasonable insurance.Thank you I appreciate your attention and time to this important matter. ... |
Regions Mortgage loan servicing, payments, escrow account December 8, 2015 - Regions mortgage changed by mortgage to over $140.00 at the beginning of the year. This was supposed to be for a " cushion '' on the Escrow account. Additional to the monthly amount, they also assessed a " cushion fee '' of a few hundred dollars, which I was not allowed to pay in parts. Besides that, they had been changing me over $330.00 per month on Private Mortgage Insurance ( PMI ). Earlier this year, when a law was passed so that FHA loans would pay far less Insurance Premium, I called Regions to get a " the law is too recent and we have not established changes to procedures/PMI '', w... |
Regions Mortgage loan servicing, payments, escrow account August 5, 2015 - I filed Bankruptcy -/-/- and did not include in mybankruptcy filing my security interest in - - - AL - as I was not the debtor on this loan. Irecently received notices from Regions Bank that they wereseeking an automatic stay and co-debtor stay on -/-/-. Motion was granted and I was ordered to pay attorney feefees in the amount of $420.00. I am asking the CFPB tointercede in this request for fees due to the following:1. I was never a co-debtor. I did not sign the promissory note. The note was signed by - - - in her name alone. Iam not responsible for this debt ... |
Regions Mortgage loan servicing, payments, escrow account July 27, 2015 - I have called several times to Regions to correct the reporting of my loan to the credit bureau. I have request Regions send me a print out of all payments paid from the beginning of loan. Regions Mortgage has n't sent anything or correct the file. ... |
Regions Mortgage loan servicing, payments, escrow account July 20, 2015 - Regions Bank has reported we paid are Home Equity line late - times in the last - months. They said they only show that they reported - times that we were late and they agreed to remove - of them. It has not been removed, we have had nothing but problems with them and have moved are personal banking from them some time ago. We paid off the line due to the fact we had a house fire at the home and are looking to rebuild. Of course Regions is causing another problem. I would just like the problem brought to a close in a timely manner and i know without the help from the CFPB it will n... |
Regions Mortgage loan servicing, payments, escrow account June 16, 2015 - In - our bank sent us a letter requiring us to prove we have flood insurance ( due to a Heloc acct. ) .Because of misinformation received from - -, a third party vendor, that evaluates FEMA maps, the bank has charged us for insurance. We sent the required info to show we are not in a flood zone. This was verified in writing by a certified letter by - - and our insurance company.All this was FA-ed to the bank per their request. Thru many phone calls, e-mail and faxes from us and our insurance agent, we are unable to get anyone to clear this up. Every time we contact them we are t... |
Regions Mortgage loan servicing, payments, escrow account May 31, 2015 - About - years ago i bought my house. The second mortgage was through - since bought out by Regions Bank. I have paid that note for - years but for the last several years noticed that my balance had only been reduced by about $800.00 It is an equity line of credit. Regions told me that they performed a random credit check on me about four years ago and that it came back unfavorable. I was not informed of this. Because of this they locked my account and would not let me take money out or use my debit card associated with this account. They continued to charge me $50.00 a year servic... |
Regions Mortgage loan servicing, payments, escrow account May 30, 2015 - Regions Mortgage is reporting my mortgage incorrectly to the credit bureau.... |
Regions Mortgage loan servicing, payments, escrow account May 14, 2015 - I had a home equity line of credit. The line was closed and the the amount of the money borrowed from the line was created into a new loan when the house the line was associated with was sold. I have made the agreed upon monthly payments since the terms of the new loan was established. This loan is reflected as being charged off '' and delinquent '' on my credit report. ... |
Regions Mortgage loan servicing, payments, escrow account April 28, 2015 - I filed a Ch - in 2004. I did not reaffirm my debt with Regions Mortgage. But, in violation of the Bankruptcy Stay, Regions reported that I missed - payments after the bankruptcy. Then Regions transferred the property to - Mortgage who wrongfully reported that I missed - payments. ... |