Review and analysis of over 53 complaints against Banco Popular de Puerto Rico
Banco Popular de Puerto Rico consumers have reported over 53 official complaints related to Loan servicing, payments, escrow account. Out of the 53 consumer complaints against Banco Popular de Puerto Rico, 36% were disputed by the consumer (i.e. the consumer was not happy with how Banco Popular de Puerto Rico responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Banco Popular de Puerto Rico resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account August 15, 2016 - Since -/-/- I have been requesting a copy of my mortgage servicing file in accordance with Part 1024 of the Real Estate Settlement Procedures Act ( Regulation - ) - - Requests for information. Finally after several attempts, the bank responded improperly denying the requested indicating that was b overbroad and unduly burdensome. Based on that response I submitted a complaint through the CFPB and the bank responded providing limited information. However, their response provided false and misleading information that raises more issues than originally presented. I responded requesting ... |
Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account July 27, 2016 - I divorced in 2010 and by - 2010 a judge decided that my ex-husband pay the mortgage. - I lowered my punctuation in the credit for the delay that occurred since my ex-husband began paying the mortgage. They can verify that - - - - did perform those payments in arrears have even had to go bankrupt. I make all my payments on time I have no fault that a judge has authorized PR my ex-husband to pay the mortgage. I send you attached evidence of the judge 's order... |
Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account January 29, 2016 - Since - -, 2015 I have been requesting the bank to provide me a copy of my mortgage servicing file in accordance with the Real Estate Settlement Procedures Act ( Regulation - ) 1024.36 - Requests for information. I have submitted my request in writing as indicated by the regulation. The bank ignored all the requests made until the last request made on -/-/2015 which the bank answered on -/-/2015, but refusing to provide the information indicating that it is overbroad or unduly burdensome request for information. The bank is in violation of the applicable regulation since it f... |
Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account November 19, 2015 - Since -/-/- we have been trying to get BPPR to make corrections to our credit reports. -/-/-, the bank made some corrections ( see letter to credit bureaus for a complete background ) to our credit report which we really appreciate, however, some errors remained uncorrected and despite repeated requests to the bank the errors have not been corrected. On a letter dated -/-/-, the bank indicated that the payment for -/-/- reported incorrectly as made over 30 days late was corrected ; however, no correction has been made as of the date of this complaint. No payments were repor... |
Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account September 3, 2015 - Banco Popular de Puerto RicoMortgageDespite being completely up to date, this bank has been harassing me since - 2015, every month by calling on the 1st, 2nd and 3rd day of each month to pressure me to pay and when they can expect payment. I repeat, the mortgage is not in arrears or default, it is completely up to date. ... |