Review and analysis of over 1,820 complaints against Wells Fargo
Wells Fargo consumers have reported over 1,820 official complaints related to Application, originator, mortgage broker. Out of the 1,820 consumer complaints against Wells Fargo, 29% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo responded to their complaint) and 99% were processed in a timely manner. 8% of consumer complaints against Wells Fargo resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Wells Fargo Mortgage application, originator, mortgage broker January 29, 2016 - This is a dispute to complaint -, something is wrong with the page. I was contacted to be informed that they needed more time to complete their work and it would be another week. I then told them to continue to respond to me in writing. This is the reason it want them to respond to me in writing, so it wo n't be any miscommunication. Ask them to play the recording. Assessed value, nothing. from - till now I have only received one tax bill and that is for -. It is classified as a business. Escrow questions, prepaid amounts for HUD insurance, prepaid amounts for PMI insurance, no explan... |
Wells Fargo Mortgage application, originator, mortgage broker January 29, 2016 - - - I purchased a - property with a - sign on the property. I paid the load off in -. - - still has a lien on the property. ... |
Wells Fargo Mortgage application, originator, mortgage broker January 20, 2016 - I got the home mortgage past-due amount and tried to get the mortgage modification with the mortgage company. It took more than 6 months to make it, and now I got the letter to go to the foreclosure suddenly. So I made the request to them to give several months of grace time to sell my home to avoid the foreclosure, but they did not say to postpone the foreclosure date. The current home price is much higher than my borrowed amount for home mortgage. So I just need a graceful time to sell my home and payback all of the borrowed amount to the home mortgage company. ... |
Wells Fargo Mortgage application, originator, mortgage broker January 14, 2016 - have been trying for over a month to get a 5 yrs payment history, finally received one last week but - was for some other person. I have talked to supervisors but because of my bankruptcy in - they give me to another dept and sy it will be 10 to 20 days but nothing happens. This week they said a fax was sent to my place I am trying to refinance with, to get some info and when I ask my rep they never received anything. Now I am in danger of loosing my locked in loan rate. ... |
Wells Fargo Mortgage application, originator, mortgage broker January 11, 2016 - My property is originally financed by Wells Fargo Bank and Insured by - - -. When I applied for a Home mortgage refinance Loan it was denied. I asked for refinancing on the first mortgage because there is a first mortgage and a second mortgage on the property. I pay the property taxes and the Insurance premium on the property to reduce the cost of refinancing. I was told by the banks representative that I must include in the loan refinance package the following : First mortgage and second property loans Taxes and property Insurance All closing fees. Due to the piling on fees, I could... |
Wells Fargo Mortgage application, originator, mortgage broker January 8, 2016 - Wells Fargo has a property listed at - number - ; - - - -, - - FL -. I put a FULL PRICE offer of $360000.00, on this property, which is listed with the REO agent - -. License number is - - in - - - ; on - - 2015. My Realtor was told that they Had a several offers over the Listing Price. Now the property is back on the market and is Listed - below the previous Listed price and my prior offer. The Realtor now is saying that she has offers again, over the Listing price. I feel that since I am not using Wells Fargo for my mortgage, which a... |
Wells Fargo Mortgage application, originator, mortgage broker January 8, 2016 - I applied for a Wells Home Equity Line of Credit to conduct home improvements on - -, 2015. I was approved for a credit limit of up to $30000.00 on - -, 2015. During the process, I considered seeking a higher credit limit, but was informed by Wells that I could always raise the limit later on if necessary. After the Home Equity Line of Credit was approved, I learned that my anticipated renovations would cost more than expected. Accordingly, I returned to Wells to obtain a higher credit limit. It was only then that I was told by Wells that New York State law allegedly prohibits We... |
Wells Fargo Mortgage application, originator, mortgage broker January 7, 2016 - I have a baloon mortgage with Wells Fargo. I have been trying to get a refinance with a better rate and more reasonable terms. Our refinance consultant has made it almost impossible to accomplish this. He/ they have made unreasonable demands before they can close. The amount in question is very small and our appraisal is more than twice the amount to be refinanced. Very poor communication and customer service. ... |
Wells Fargo Mortgage application, originator, mortgage broker January 6, 2016 - This is the third time I 've typed this and it has disappeared. So briefly my husband died in - 2013 and he was the only one on the loan. I contacted Wells Fargo and submitted all the paperwork for a loan modification because of hardship. They returned the paperwork stating that since the loan was not in my name I need complete the paperwork for a Non-qualifying Assumption. I did so as I recovered from - - -/-/-. I then got all my paperwork back saying I missed the deadline by 9 days. They recieved my paperwork on -. I was never told there was a deadline. I filled out the pap... |
Wells Fargo Mortgage application, originator, mortgage broker January 5, 2016 - I 'm being denied for a loan that I qualify for because my past short sale which settled on -/-/2011 is showing up as a foreclosure in the automated - and - - underwriting report. ... |
Wells Fargo Mortgage application, originator, mortgage broker January 5, 2016 - About 3 to 4 years ago, I contacted my mortgage company ( Wells Fargo ) because I was having financial difficulties and wanted to apply for assistance through the HARP program. Since I was behind a couple of months with my mortgage, I did n't qualify for the HARP program. Wells Fargo offered a modification package that I did qualify to apply. This modification ended up raising my interest rate and extending my loan from 30 years to 42 years. Putting at least $170000.00 in the first principal and about $80000.00 in a second principal. I originally purchased my home for $340000.00 and paid... |
Wells Fargo Mortgage application, originator, mortgage broker December 29, 2015 - I have a - eligible investment property loan thru Wells Fargo. 3 years ago I tried to refinance using -. After 3 months of documentation gathering, they told me I could not refi because I had more than - rental properties. They said it was their " internal '' requirement, not - of -. I just started the process with them again because they said they now waived that requirement. I was eligible in every way except I want my ex-husband 's name off the mortgage because he would not help me refinance it. I was successful getting this done thru - refi on - other properties 3 year... |
Wells Fargo Mortgage application, originator, mortgage broker December 28, 2015 - It has been 6 month since I contacted Wells Fargo Bank to resolve their unfair credit reporting in -/-/- on an account which should had been closed since -/-/-. I has been stressful holiday season for my family since I am not able to get a loan to buy a home due to stamen placed on my credit report by Wells Fargo bank. For the last 6 month Welles Fargo bank has been going around in a circle not answering my questions and asking for more time to investigate. Each agent I am getting over the phone giving me different answer. Here is the complaints. 1- I had a home located at - -... |
Wells Fargo Mortgage application, originator, mortgage broker December 23, 2015 - Re : Home Equity ( Wells Fargo - I have been a mortgage customer with Wells Fargo since -/-/-. During those years, I have never missed a payment and have always paid on time. After years of residing in my home, I applied for a home equity line of credit on two occasions, first on -/-/- and again on -/-/-. During the -/-/- application process, I briefly worked with - - ( - ID : - ; at the - - location in -, AL ). After - - reviewed my credit, my credit score was - ; however, there was incorrect student loan payments listed on the paperwork sh... |
Wells Fargo Mortgage application, originator, mortgage broker December 18, 2015 - I am currently in the process of acquiring a loan from Wells Fargo. I requested the Texas Land Board VA loan and sent the paper work to the loan officer who thanked me for it. About one week from closing he sends me and email asking if I want to lock a 3.5 % interest rate. I ask him why the Texas Land Board VA Loan did not come back with a lower percentage. He did not respond to this email. I call him and ask him why and he states that he was confused about my email because he thought that I wanted to just do a regular VA loan. Why would I send him the Texas Land Board VA Loan paperwork if I d... |
Wells Fargo Mortgage application, originator, mortgage broker December 18, 2015 - I have a new issue with Wells Fargo Home Mortgage. In - I had this loan discharged in bankruptcy. Because I am - - - and protected by SCRA they could not come and foreclose on the home included in the bankruptcy. I am currently trying to get financed for a new home loan and when the underwriter pulled a Fraud Risk Score it showed - separated dates in which Wells Fargo filed a Notice Of Default -/-/-, and -/-/-. I never received any NOD in the mail and I question the authenticity and legality of it. In - we sold the home that was financed by Wells Fargo no on... |
Wells Fargo Mortgage application, originator, mortgage broker December 17, 2015 - On/around - 2015, my wife and I contacted Wells Fargo ( currently have a mortgage with ) to apply for a - refinance in order to update our home. Upon filling out the credit requirements and getting a preliminary approval, we were charged $950.00 for an appraisal fee. During the time of the appraisal ( waiting for it to come back ), we had to pay a .25 % fee on the loan in order to keep our rate locked in. After coming back with the appraisal, which was too low for the amount we requested, we were instructed to revise the bid down to the amount Wells Fargo would loan. During this time, ... |
Wells Fargo Mortgage application, originator, mortgage broker December 16, 2015 - I applied for a home mortgage with wells fargo bank 3 months ago. they demanded more and more pieces of information, waited a week or two and then demanded even more. so far i think they demanded the same bank statements - times. - wells fargo mortgage guy - -, dropped out and did n't return calls. the rate is about to go up due to its expiring, and i believe this is a bait and switch technique, where they postpone and postpone and postpone until oh well, you need to pay much much more because time has run out. also the sellers of the house are beginning to pull out and can do so o... |
Wells Fargo Mortgage application, originator, mortgage broker December 16, 2015 - We are purchasing a - home and are coming close to the closing date. Several weeks ago we were told by our mortgage broker that the application was being reviewed by the appraisers and that it would likely be declined for several reasons. Everyday we ask for updates, and everyday we are told the letter of declination will come later today/tomorrow. Without the letter of declination we could lose our 10 % downpayment to the seller. ... |
Wells Fargo Mortgage application, originator, mortgage broker December 15, 2015 - In - 2015 we worked with a Mortgage Banker ( - - ) from Wells Fargo to obtain a mortgage on a new home. -/-/- the processor for Wells Fargo began requesting documents. We supplied this process with the same documents sometime 4 or 5 times, but we were eventually given approval by underwriting for our mortgage. Due to issues with the builder taking longer than expected we ended up cancelling this mortgage request in - 2015. The builder finally worked out their issues and we were provided a settlement date of - -, 2015. We immediately informed the mortgage banker ( - ) ... |
Wells Fargo Mortgage application, originator, mortgage broker December 10, 2015 - Wells Fargo guaranteed us a mortgage refinance in - 2015 after months of documentation submissions. The bank had full and complete information regarding our financial situation - impeccable credit, loan to value of 26 %, and very reasonable debt to income ratios -. The bank continued to assure us that there was absolutely no issue with the refinance for three months and that we would close imminently, despite our continued alarms re a seemingly endless delay. The mortgage bankers avoided returning phone calls or emails for weeks on end and then misrepresented the situation and deliver... |
Wells Fargo Mortgage application, originator, mortgage broker December 8, 2015 - Last month I was approached by the local branch manager to use - Wells Fargo 's products. I was not interested but after serval attempts I agreed to sit down and listen to what Wells Fargo has to offer. I purchased a house cash and was told to apply to a zero fee home equity [email protected] %. That sounded good and I proceeded although I really did n't want my credit pulled just to try, I was assured since I have a - credit score and - the loan amount in a savings account with Wells Fargo that this will be very quick and easy. It has been - since I applied, I have spent more than 40 hour... |
Wells Fargo Mortgage application, originator, mortgage broker December 8, 2015 - This is a dispute regarding claim -. I received a - package on -/-/-, duplicate of - package. Still no explanations. In -/-/-, -/-/-, -/-/-, and -/-/- my property taxes were assessed as a business instead of a residential property. It was a $400.00 or more increase. -/-/-, I paid - in taxes. In -/-/-, -/-/-, -/-/- my property was assessed as residential, this is when my PMI insurance went up. In -/-/- my PMI was prepaid - according to my HUD statement. -/-/-, -, -/-/-, - ( up - ), -/-/- I paid - (... |
Wells Fargo Mortgage application, originator, mortgage broker December 3, 2015 - On -/-/2015, I signed an agreement with - - to buy the property -, WA -. The closing date is -/-/2015. As a condition of the sale, - - insisted on using its own form, instead of -, to make PSA, required me to purchase title insurance from - - - -, and force me to use - - as the closing agent. - Sales Team had reiterated that `` - - corporate policy dictates that we [ Builder ] do not make any changes to the contract nor use any - forms ''. In - 2015, the closing agent forged the closing documents, decided that the closing date ... |
Wells Fargo Mortgage application, originator, mortgage broker December 1, 2015 - My wife and I acquired a " mortgage '' loan from Wachovia in - -. In -, we found out that our mortgage agent ( - - - ) was arrested and charged by the FBI for mortgage fraud. --Recently, I went back to view and calculate our mortgage payments and found out that this loan is not like your traditional loan and we have been paying ridiculous interest charges for almost 8 years. This is a loan that pays on principal and interest ; however, interest accrues daily. Here are the issues. - - -, we had and still have great credit. Per the Wachovia loan officer, this loa... |
Wells Fargo Mortgage application, originator, mortgage broker November 28, 2015 - I have put in a dispute with -, but nothing became of it. I am looking for some one to help us with American Servicing Company - mortgage. Our payments were close to $2300.00 a month, my husband lost is job with -. Went through a Lawyer firm we paid $2900.00 and after a month and a half said they could not do any thing for us, We lost that money. We are dealing with - - who is doing their best getting our interest rate down and lowing our payments to what we can afford. We have not paid a mortgage payment since -/-/-. Husband is - - with our son, giving him - %... |
Wells Fargo Mortgage application, originator, mortgage broker November 27, 2015 - I have a complaint against Wells Fargo relating to the refinancing of a mortgage loan that I have with them. I requested a - Loan and they told me that I was not eligible for it, even though I was never late with my payments, had a - Loan and the property was worth less than the loan. They processed my loan as a conventional loan, had me pay for an appraisal and then said that they would offer the loan if I would bring a large sum of money to the closing.. I believe that they were unethical in their dealings with me, because while they would not have known to value of the property, to ... |
Wells Fargo Mortgage application, originator, mortgage broker November 20, 2015 - We are working with Wells Fargo on a police and fire ( PFRS mortgage ). The mortgage broker, - -, - Mortgage Consultant - - ID -, in charge of our mortgage process failed us miserably. She was n't returning phone calls, emails and then never sent the loan confirmation to our lawyer. In addition, she was n't communicating with her own underwriters. The underwriters could n't even contact her. She was n't returning their emails or phone calls. They could n't find documents that she apparently said she had sent. She chose not to step up and apologize but rather now has been draggin... |
Wells Fargo Mortgage application, originator, mortgage broker November 19, 2015 - While in process of a divorce I applied for a mortgage in -/-/- with Wells Fargo in -, - a property in - - -, Fl. I began moving in -/-/-. I was told by a rep that I was approved for va and/or conventional however, while driving to Fl. and discussing the process I was strung along with other complications i.e. mandatory club fees and underage children on the property. When I arrived for the closing on -/-/- I had no mortgage. I signed a promissory note with friends so that we could close. Soon after I re-applied with another mortgage company and had the process al... |
Wells Fargo Mortgage application, originator, mortgage broker November 17, 2015 - Dear Madam/SirThis has reference to Complaint # - and Wells Fargo Loan # - and further developments with the bank. Last Friday, following 3 weeks for processing, I received notification that I do not qualify for a Loan Modification for the following reasons -1. HAMP - and - Categories - Ineligible since loan not in Default-. In House Loan Modification - Mortgage is affordable based on income/expense details provided. # 1 is ludicrous because to qualify, it requires that I go into Default with obvious negative consequences to my credit/financial well being. # 2 directly contrad... |
Wells Fargo Mortgage application, originator, mortgage broker November 17, 2015 - I contacted Wells Fargo to see if they could compete with an auto loan offer I received from a credit union. I was assured that they would be able to offer a loan at or below 3 %, I made sure this was the case before proceeding with the application. The loan was approved, but at 5 %, rather than the promised 3 %. I feel I was misled into applying for the loan that was not desirable. ... |
Wells Fargo Mortgage application, originator, mortgage broker November 15, 2015 - Request to REFINANCE HOME MORTGAGE LOAN currently with Wells Fargo Bank , N.A . Home Mortgage Division. -/-/- I contacted a Wells Fargo Agent ( - - - ) requesting to REFINANCE my current home mortgage loan. Current Interest Loan on my mortgage is 5.625 % After several phone discussions - - e-mailed me - " Approximate Loan Cost Illustrations '' I chose the - loan cost illustrations with the interest rate of 3.500 % ( see attached exhibit titled " Wells Fargo Approximate Loan Estimate ''. ) I also e-mailed - - asking for a " Loan ( Rate ) Modification ''. He resp... |
Wells Fargo Mortgage application, originator, mortgage broker November 14, 2015 - I have a complaint against an FHA approved lender related to the origination of an FHA insured mortgage, Property Address- - - - Fl, - Your name and contact information- -, contact via email or ( - ) - - Lender Information- - - Home Mortgage ConsultantWells Fargo Home Mortgage- - -. -. -, FL - ID - The FHA Case NumberDo not currently have, but should be on record. Documents relevant to the complaintAs needed ... This is a few years old, and I do wish to file a complaint. I was thoroughly disgusted with how I was treated by Wells Farg... |
Wells Fargo Mortgage application, originator, mortgage broker November 13, 2015 - A refinance mortgage loan application that has take 11 months and still no closing date yet. I start the application in - 2015 and a credit report was pulled them, three months went by and another credit report was pulled without my authorization. After that I was promise that it will take another month and we will be closing by them. - came in and the loan officer disappear without even a courtesy note or email. They brought another officer that is trying to joggle all the mess that it was thrown on his plate, still the people that he have to rely on to complete the process seem to be ... |
Wells Fargo Mortgage application, originator, mortgage broker November 13, 2015 - Applied for a loan at Wells Fargo Bank. Locked in to a rate of 4.375 %. After I paid for the appraisal out of pocket, the mortgage representative stated : '' Unfortunately I have some bad news and I wanted to get it to you before I left the office this evening. When we had first taken the loan application the appraised value that was entered was based off of evaluations by pulling property profiles. Upon speaking to you regarding the conservative appraised value, I changed the number in our system to reflect a $270000.00 value we had spoken about. The unfortunate news centers around the syst... |
Wells Fargo Mortgage application, originator, mortgage broker November 11, 2015 - I applied for home refinance under - guidelines at Wells Fargo who is my current lender. I asked the first customer service representative if it mattered if I receive mail at a different address other than my primary address and was told that my mailing address did n't matter. I was also told that I had until - -, 2015 to pay off my small - mortgage. A few days later, a second customer service representative called me who now says that my mailing address does matter, and I have to submit proof of receiving mail at my primary address. The only bill I receive at my primary address is... |
Wells Fargo Mortgage application, originator, mortgage broker November 10, 2015 - I had been approved by Welles Fargo bank mortgage company through the Builder last year to be placed on the list to purchase a home. I did sign contract with the builder on -, 2015. Welles Fargo did recheck my credit report. I did lock my rate ( - for 30 years based on my credit score of - ) with Welles Fargo on -/-/- for a move in date on -/-/-. I did also provide my Credit card For appraisal which was done. Suddenly Welles Fargo did change their mind and do n't wants to fund the loan based on what they claim a negative point on my credit dated back to - by doing so I lo... |
Wells Fargo Mortgage application, originator, mortgage broker November 10, 2015 - I was going through Wells Fargo to refinance my home. During the process, I was deceived and flat out lied to on at least - occasions. The major lie was made when the appraisal of my home came in lower then expected. I was instructed by my loan officer that I needed to submit a letter to the appraisal company disputing their appraised value of my home. I wrote the letter and sent it to Wells Fargo like I was instructed to do. They were supposed to send the letter onto the apprasisal company. After asking numerous times what the outcome was of the dispute, I was told in writing that, they wo... |
Wells Fargo Mortgage application, originator, mortgage broker November 6, 2015 - Wells Fargo refuses to refinance existing home mortgage loan under HARP guidelines. Mortgagor again called Wells Fargo Home Mortgage ( -, spoke to representative named - ) on -/-/-, and Mortgagor was not permitted to initiate refinance application under HARP guidelines because Wells Fargo Home Mortgage is not yet ready to implement new RESPA requirements - according to WFHM representative named -. Mortgagor requested - to put verbal statement in writing to Mortgagor. Mortgagor in good faith attempted to refinance existing mortgage loan - times since -, but Wells Fa... |
Wells Fargo Mortgage application, originator, mortgage broker November 3, 2015 - wells fargo has denied me a loan modivation which I qualify for.they have changed my case maneger 3 times and never return phone calls.they have wrong information on my financels.I finalley got a hold of some one to find out why I got denied and there number of my monthly income got put in computer wrong.so I resubmitted.and know one called and now - - they started forcloser and I just got letter in mail 3 days ago.I have been in my home 18 years and have had my - 30 years.my interest rate is - wells fargo has been very challenging to deal with its because I have a little equity in... |
Wells Fargo Mortgage application, originator, mortgage broker November 3, 2015 - Regarding New Home Loan # - with Wells Fargo. Working with - -, - - and team.started on - - 2015. The worst day in my life when I approached Wells Fargo rep - to help with mortgage while shopping around for - other major lenders. the reason to go them was clearly stated that closing should happen in a month time. I had no-contingency offer and my earnest deposite of - was at risk for my dream home purchase. I provided all the documents and was given confirmation that it should be easy one as I was applying for loan of - % on the property price of - and I had... |
Wells Fargo Mortgage application, originator, mortgage broker October 29, 2015 - A year ago we took out a mortgage with Wells Fargo. At closing, the Truth in Lending statement disclosed a monthly payment of $1700.00. One year later we received notice from Wells Fargo stating there was a $5000.00 shortage in our escrow account that would need to be paid, as well as our monthly payment would be increased to $2200.00 We reviewed all mortgage documents, and found that Wells Fargo made an error on the Truth in Lending statement in regards to our taxes. We contacted Wells Fargo in an attempt to resolve this situation. After 2 months of review, they ultimately admitted they... |
Wells Fargo Mortgage application, originator, mortgage broker October 29, 2015 - My mortgage was with Wells Fargo. I received an offering from them to refinance my mortgage at a lesser rate. I went through the loan process and was approved. An appraiser was sent to my home and the appraisal was $370000.00 when we were expecting an appraisal of over $500000.00. The home and property was appraised 6 years ago at $540000.00. The home and property is in the - -, T- area. The appraiser who did the original appraisal and the questioned appraisal is the same person. She did not remember doing the original appraisal. I asked Wells Fargo to ask the appraiser for a recon... |
Wells Fargo Mortgage application, originator, mortgage broker October 28, 2015 - Wells Fargo Mortgage has delayed closing on the sale of property and will not tell the closing attorney or the buying/selling agents what is necessary and needed to complete the file. We continually supply documentation, same documents multiple times and can get to straight answer as to when we will be complete. This has been approx 60 days in the process. ... |
Wells Fargo Mortgage application, originator, mortgage broker October 27, 2015 - I got pre-approved for a conventional 30 year mortgage with Wells Fargo Bank in - 2015. In - 2015 my offer on a condo was accepted by the seller and I began the mortgage application process with Wells Fargo. The bank agreed that they could complete the loan process on the expedited schedule that the seller requested for the sale of the property. There were many delays during the first few weeks of the loan process, but - - -, the mortgage banker, continued to assure me that she could get the loan done in time. Approximately 3 days before I was supposed to close on the property, ... |
Wells Fargo Mortgage application, originator, mortgage broker October 27, 2015 - I need my home inspection from the year --To -/-/- all document that stated that IPaid Well Fargo and I need a payment historyFrom - - to -/-/- ... |
Wells Fargo Mortgage application, originator, mortgage broker October 22, 2015 - Went to a Wells Fargo Branch to apply for a HELOC. The Loan Officer asked me some questions regarding the amount I owed on my home and how much I thought it was worth. I responded the best I could with - amounts. The Loan Officer ( - - from the - - informed me that I would not qualify for a HELOC as my Loan to Value ratio was too high based on the estimates I provided ( Wells Fargo HELOC caps at 85 % LTV ). He quickly offered another product ( non-collateralized personal loan ) for which he did take a complete application. Ultimately I was declined based on my Credit Bureau scor... |
Wells Fargo Mortgage application, originator, mortgage broker October 21, 2015 - I applied for a refinance thru my bank Wells Fargo on -/-/- with rate lock of -/-/-. I informed and provided my loan rep with a copy of separation agreement which showed child support I receive. He failed to inform me they would need 3 years proof of payment ( only been separated since -/-/- and that 's when payments began ) At that time I gave a check for appraisal fee. I was told by loan rep - that I would be notified prior to check being cashed which I never was. When I noticed check was cashed I called him several times to ask what was going on and finally received a call... |
Wells Fargo Mortgage application, originator, mortgage broker October 14, 2015 - To Whom It May Concern : I 'm writing this email hopes that one of you can escalate this issue to the right resource within your organization ( Wells Fargo - that can truly help me as I 'm extremely FRUSTRATED with Wells Fargo 's customer service to date and this is my last resort. I 've had a terrible experience with Wells Fargo customer service to date, starting back -/-/- when I initially put an offer on my home. The email below from a Wells Fargo representative is a perfect example of this experience and I 'm reaching out to one of you to help me get this resolved. I 'm trying to c... |
Wells Fargo Mortgage application, originator, mortgage broker October 12, 2015 - My complaint is not about a lender. It is actually about the verbiage the CFPB created with regards to the FCRA. On page -. The section about sharing a credit report with a consumer. FCRA says a lender can not share a credit report at all with a consumer unless an adverse action is taken by the lender. Problem this creates is that the lender needs multiple things addressed up front that appear on the credit report. This leaves the only method of communicating to ask the borrower to explain late payments, a list of inquiries and a list of addresses as verbal only. Many borrowers just ask to ... |
Wells Fargo Mortgage application, originator, mortgage broker October 8, 2015 - I went to Wells Fargo Bank in - Ga and applied for a home equity loan. This is after I called and spoke with - - loan officer with 27 yrs experience. I had explained - over the phone that I was putting my home up for sale and I was going to buy a manufactured home with the money. I was going to use the manufactured home as a staging home to live in as I built another home. - told me over the phone that they were running some great deals and that the interest rate would be 1.99 % with good credit as I have. After I got to the bank and applied for the whole loan - stated that s... |
Wells Fargo Mortgage application, originator, mortgage broker October 6, 2015 - I was denied a home mortgage loan for an invalid reason and even after the fact received a Truth-In-Lending Addendum document that has the terms and condition of the loan which took 6 months of my time and - credit pulls. ... |
Wells Fargo Mortgage application, originator, mortgage broker October 6, 2015 - I did file complaint - and I am not happy with illegal action from Welles Fargo Bank and their lack of response. the facts about the case as follow:1- I had owned a home located at - - - - - CA - which I had sold on -/-/-. the loan on the property was with -. 2- The line of credit balance at that home at the time of sale was -3- In -/-/- Welles Fargo Bank reported me that I still own the home and Foreclosure started due to the Line of credit was not paid. This all False informations4- I did sent the Settlement statement to Welles fargo which indicated that ... |
Wells Fargo Mortgage application, originator, mortgage broker October 4, 2015 - On - - I submitted an application to Wells Fargo bank to refi my Wells Fargo 6 % mortgage which I had been paying for 8 years with no missed payments. The balance is $380000.00 I have an equity loan for $ - am retired with a pensiion and SS for both my wife and myself. I have been paying my bills for over 55 years with no missed payments. My FICA score is -. The house was appraised for $950000.00 using a Wells Fargo recommended appraiser. The main mortgage which is what I tried to Refi would have lowered my monthly payment from $2500.00 per month to $1800.00 .I submitted al... |
Wells Fargo Mortgage application, originator, mortgage broker October 2, 2015 - On - -, 2015 my wife and I contacted Wells Fargo/Home Mortgages Services for a possible re-mortgage product for our home. On or about this date my wife went to the Wells Fargo Mortgage office and met with mortgage officer - - - - who assisted my wife to fill out the initial pre-application for our re-mortgage. On - -, 2015 we received paperwork explaining options, estimates and asking for our personal identity documents. On - -, 2015 we sent out all the above mentioned documents to - - - -, she stated that we would receive via - the formal applicati... |
Wells Fargo Mortgage application, originator, mortgage broker September 30, 2015 - RE : --There is a real problem with your system because CFPB does not provide any means to communicate with the agency for an ongoing complaint. This is a response regarding a communication from Wells Fargo for the above referenced complaint. Wells Fargo is once again lying by stating that it has not been able to contact me. In fact, I spoke with their representative on - occasions since filing the complaint and have been in constant contact with the single point of contact. In the conversation with their executive office representative, he indicated that he could do nothing but revie... |
Wells Fargo Mortgage application, originator, mortgage broker September 29, 2015 - I applied for a mortgage loan to comply with a divorce settlement to remove husband from the deed of trust in which I had to buy him out. Wells Fargo set this up as a refinance with my ex-husband 's name on the mortgage and deed of trust even though I specifically told them it was for my name only and gave them a copy of the signed separation agreement. At closing ex-husband 's name was still on the documents. I was told at closing that I had to sign as is in order to get the interest rate and avoid other penalties. I lined through ex-husband 's name in order to get through the closing. Please... |
Wells Fargo Mortgage application, originator, mortgage broker September 23, 2015 - -/-/-, I got behind in my mortgage payments and filed Chapter - Bankurtacy. On or about -/-/- I requested a Loan Modification from Wells Fargo. After several denials. I obtain a HUD Non-Profit Organization to assist with the Modification. After approximately a year a half pasted the Non-Profit informed me the Wells Fargo had denied the Modification request. I then send a letter to Wells Fargo asking assistance to refinance. They assigned several loan modification specialist to assist me. However, after nearly another year passed. In or around -/-/-, Wells Fargo thur their att... |
Wells Fargo Mortgage application, originator, mortgage broker September 22, 2015 - We had a mortgage loan reported on credit report with - companies ( now reporting on credit report as owned by - and asc ..American servicing ) .The loan was a fraud, documents switched, fraudulent notaries, loans we had actually never signed or seen ..we had know something was very wrong with our loan as we were paying over $1200.00 more then what we had been told but could never get any answers our realtors disappeared. We knew nothing about this elaborate case till the - County District Attorney contacted us and made us part of there investigation into our realtor and took him to... |
Wells Fargo Mortgage application, originator, mortgage broker September 18, 2015 - Back in - I contacted Wells Fargo regarding a Home Loan for a new house I put an offer on. I sent them all of the information for my wife and I, and they ran our credit. Unfortunately, our offer fell through, but this past weekend we made and an offer and it was accepted. I contacted Wells Fargo this week and began the process. I communicated with - - - - - at Wells Fargo. We discussed having only me be on the loan since my wife has bad credit due to her ex-husband. He informed me to get a Good Faith Estimate for just myself he would need to run my credit again, because his c... |