Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Other mortgage Application, originator, mortgage broker Mississippi

I have a baloon mortgage with Wells Fargo. I have been trying to get a refinance with a better rate and more reasonable terms. Our refinance consultant has made it almost impossible to accomplish this. He/ they have made unreasonable demands before they can close. The amount in question is very small and our appraisal is more than twice the amount to be refinanced. Very poor communication and customer service.