Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Application, originator, mortgage broker California

To Whom It May Concern : I 'm writing this email hopes that one of you can escalate this issue to the right resource within your organization ( Wells Fargo - that can truly help me as I 'm extremely FRUSTRATED with Wells Fargo 's customer service to date and this is my last resort. I 've had a terrible experience with Wells Fargo customer service to date, starting back -/-/- when I initially put an offer on my home. The email below from a Wells Fargo representative is a perfect example of this experience and I 'm reaching out to one of you to help me get this resolved. I 'm trying to close on a FHA refinance and the case number in the FHA portal is being held by Wells Fargo. In - of this year I reached out to Wells Fargo to initiate a streamline. Near the close of my transaction Wells Fargo ask me to come out of pocket with over $2900.00 to close on the loan and this was not something that was communicated to me back in - when I initiated the transaction so I decided at the end of - to cancel my


this email while at work as an example of the inconvenience this has caused me. You can confirm when I started this process in the attached email. 2. After determining that Wells Fargo would require me to come out of pocket for a FHA Streamline when we were ready to go to doc 's I decided to evaluate my options and now Wells Fargo is yet again holding up my FILE. See attached HUD where I had to come out of pocket for a streamline, when I was told that if I got an appraisal no out of pocket would be required. 3. When I finally closed on the initial purchase LOAN back -/-/- with Wells Fargo after a - month escrow and multiple rate lock extensions charges on my loan, I had to come up with an extra $2500.00 to close to pay for RATE lock extensions that were not my fault. I 'm just a hard working CITIZEN trying to provide and feed his family and these issues have caused a TREMENDOUS amount of - on ME. Thank you for taking the time to read this. Sincerely, - - - - - - - - - - - - ) - --