Resources for resolving common issues with Incomm Holdings, Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Incomm Holdings, Inc. and work to get a response. After your complaint is forwarded, Incomm Holdings, Inc. has 15 days to respond to you and the CFPB. Incomm Holdings, Inc. is expected to close all but the most complicated complaints within 60 days.
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Incomm Holdings, Inc. Prepaid card unauthorized transactions/trans. issues November 28, 2016 - In - of 2016 I used a " - Gift Card '' with a total value of $250.00 to purchase a product and a - service from - - located in -, New Jersey. The balance on the gift card after the purchase and spa service was $160.00. I then used the card once at - - Jewelry in -, New Jersey for watch repair in the amount of $20.00. This left a balance on the gift card of $140.00. In - of 2016 I attempted to use the card to pay a portion of the cost of new eyeglasses and much to my surprise, the balance on the card, instead of being the $140.00, was instead $34.00. I ... |
Incomm Holdings, Inc. Prepaid card advertising, marketing or disclosures November 22, 2016 - I purchased a $500.00 - - gift card on -/-/16 from -. The card was subsequently lost and I could not find the receipt with the - digit identifying number and so I simply accepted it as a loss and moved on. Recently I found the gift card stub with this identifying number and quickly called Incomm to see if this was in fact the receipt I needed. The representative was easily able to find the card with the $500.00 still on it and I was given a reference number and an e-mail address. I was told to send a photo of my ID, proof of address, and the gift receipt and the card woul... |
Incomm Holdings, Inc. Prepaid card managing, opening, or closing account November 4, 2016 - Bought - - - cards ( - transactions back to back $1000.00 each for - $500.00 cards ) at a - on -. Used -. Have done this many times in the past. Charge posted to -. - of - cards failed to activate. - card, although not used as of this time, appears active with access to the full $500.00. Called -/Incomm cust service immediately, within one hour of purchase - usually activated within ten minutes. After a very long hold to reach a human, got the run-around saying system error, problem will be fixed in 2 hours, we can not even access your card infor... |
Incomm Holdings, Inc. Prepaid card fraud or scam October 6, 2016 - I purchased a $500.00 - prepaid card issued by ITC Financial. The card was destroyed and I have requested a refund or replacement. I have been told that such request is not possible. I do not find this acceptable as I have the number for the card, the original purchase receipt and can confirm that as I know for a fact it was destroyed it has not been otherwise used or claimed.... |
Incomm Holdings, Inc. Prepaid card adding money September 15, 2016 - PayPal/Cash - My nephew called me with a paypal/cash card number to load onto my paypal account. The amount is $150.00. When I load it to my account, it comes up with an error code -. I tried for several days, did research online and found others with the same problem. I did as someone had suggested, but still could not load the amount onto my card. I called PayPal/Cash - all it is is a recording that lets you know the card is active and how much is on the card. My card is active with the amount. So I called PayPal customer Service, I was told I had to get the serial number off the card b... |
Incomm Holdings, Inc. Prepaid card managing, opening, or closing account June 15, 2016 - I purchased a total of - gift cards with a value of $490.00 on each card + $4.00 fee each at - -. The - cards were split between - transactions of - cards each, including fees each transaction was $2900.00 - - * - + - ). My - transaction of - cards, all - cards showed as not activated. - did a refund of the - cards ( - $2900.00 ) that did not activate and did a repurchase of - cards for $2900.00 on a - transaction since the - transaction all cards showed as not activated. Technically - cards at $490.00 each were purchased ( t... |
Incomm Holdings, Inc. Prepaid card unauthorized transactions/trans. issues June 10, 2016 - This complaint refers to CFPB complaint - in which I first brought unauthorized charges to the attention of InComm and found no resolution. It also builds on complaint - in which I point out fundamental flaws to which Skeet Rolling of InComm/ITCFL offered no rebuke for and just dismissed offhand. I expect subsequent consumer protection to be taken as a result of my complaints and will be following up with the CFPB Ombudsman as well. My unaddressed complaints are as follows : 1. InComm is using a model for determining Victim Assisted Fraud ( VAF ) which knowingly produces false positives,... |
Incomm Holdings, Inc. Prepaid card unauthorized transactions/trans. issues May 29, 2016 - $45.00 of my $50.00, - Gift Card, was stolen from my gift card. I activated the gift card on or about -/-/2016, and on - 2016, I went to - supermarket, when I got to checkout it was only $5.00 left on the gift card. I reported that to - Gift Card Co. They said that they would investigate it they reported to me that the money went to -. And it would take 45 day to resolve this, and at the end of - or beginning of -, I called them they said that I needed to wait until the -. Of - for them to finish their investigation. On - -. 2016, I called again, an... |
Incomm Holdings, Inc. Prepaid card fraud or scam May 17, 2016 - There was an unauthorized transaction on my prepaid - card from a company somewhere -. I called the day I found out and cancelled the card. The csr told me she would email documentation that I had to fill out and email back. I did n't receive it and what turned into - csr 's and a supervisor later I still have yet to receive this mysterious documentation. It 's not a large amount but I am a single working parent trying to support my child. It wo n't break their bank it broke mine. A company in - was also trying to make a withdrawal but I cancelled the card just in time.... |
Incomm Holdings, Inc. Prepaid card fraud or scam April 7, 2016 - I received a - gift card as a birthday present. Upon use of this - gift card for $150.00 the card was declined. I called the number listed on the back of the card and spoke to a representative who proceeded to tell me she was unable to find the card number. I then provided the serial number from the back of the card and she did pull up my card. She then proceeded to tell me she was sending me a replacement card and I would receive it within -14 business days. I requested expedited shipping and this was not offered or provided. I requested I speak to a supervisor and during the exten... |
Incomm Holdings, Inc. Prepaid card fraud or scam March 14, 2016 - On -/-/2016 I loaded up a my vanilla prepaid card at the - store in - DE. I PUT - On the card in cash. The very next day I opened up the card and than went on line to register it l like I was suppose to do. 0n -/-/2016 i went shopping and when i tried to purchase something it was declined. So right away i called my vanilla card and they said that my card was register to someone else and they were claiming it. Also they asked me to send in my documents which i sent in everything like my social security card, my receipt, my state ID, a copy of the vanilla card front back. And proof ... |
Incomm Holdings, Inc. Prepaid card unauthorized transactions/trans. issues February 25, 2016 - Hi, I purchased - prepaid myvanilla debit cards with $500.00 on each -, in - Mississippi on - - - from -. I activated - of the cards immediately, I used said card and since the transaction went through I threw away the packaging and receipt from the cards. I do however have a witness that was with me when I purchased the cards who is willing to testify to this. The first card I activated, and used a few times, - states someone else " claimed ownership '' of the card. I still have physical custody of this card so I have no idea how this happened. The second card I a... |
Incomm Holdings, Inc. Prepaid card unauthorized transactions/trans. issues February 15, 2016 - I 've been online for months on months, shopping around at different dealerships, auto sales places, auctions looking for a car. I do n't have a car or any - family around, all are 2 hours or more away from me. I have been back and forth with my parents about getting a car so that I work and graduate from school. I finally saved up money and came to an agreement with my dad and he put up some money as well for me to get a car so I can get to my 40 hour a week - and my - hour a week job so that I graduate and pay all my bills. I have day in and day out doing the best I can trying to li... |
Incomm Holdings, Inc. Prepaid card fraud or scam February 11, 2016 - My wife and kids gave me a $500.00 Paypal gift card for my - Birthday. Went to cash it two weeks ago and there was no money on the card. ... |
Incomm Holdings, Inc. Prepaid card unauthorized transactions/trans. issues December 15, 2015 - - - I purchased - $500.00 - - - reloadable prepaid cards ( $3.00 activation fee ) from -. These cards are provided by InComm. The cards were activated and loaded. I did not attempt to load the cards into my account until - -, finding the funds of the first card had been removed. I immediately called the number on the back of the card ( InComm ) and scratched off the material to reveal the PIN while on the phone with their representative, to find the money removed as well. The cards have only ever been at my home and the - - sheriff 's office. I am the p... |
Incomm Holdings, Inc. Prepaid card unauthorized transactions/trans. issues December 8, 2015 - I purchased - - - card ( issed by incomm, - ) for - with $500.00 each. They just freeze my money for no reason ( the rep told me that it is a random check ), and ask me to provide additional information to unfreeze my money. ... |
Incomm Holdings, Inc. Prepaid card fraud or scam November 19, 2015 - Found tow trailer on -. Contacted seller and they informed me that they were out of town and that we should use eBay. I agreed and she set up an account on eBay. eBay sent me an invoice and instructions to by PayPal My Cash gift cards and email them the PIN numbers and they would hold the money until I instructed them to release it and that I had inspected and accepted the trailer. I followed their instructions and once I gave them the PIN numbers eBay - sent me a email that they had received the money. I tried to communicate with the seller but never got any response. I started investig... |
Incomm Holdings, Inc. Prepaid card fraud or scam November 3, 2015 - I purchased a gift card for $100.00, on -/-/2015 and was lost. So I reported the lost gift card on -/-/2015 and to this date - -, 2015 have not received the replacement cad. Please see attached receipt and the numerous calls to the company @ - which has not been productive in getting our money back with a replacement card. they answer the phone with " - - '' ... |