Incomm Holdings, Inc. Prepaid Card Complaint

Incomm Holdings, Inc. Prepaid card department,

General purpose card Fraud or scam Delaware

On -/-/2016 I loaded up a my vanilla prepaid card at the - store in - DE. I PUT - On the card in cash. The very next day I opened up the card and than went on line to register it l like I was suppose to do. 0n -/-/2016 i went shopping and when i tried to purchase something it was declined. So right away i called my vanilla card and they said that my card was register to someone else and they were claiming it. Also they asked me to send in my documents which i sent in everything like my social security card, my receipt, my state ID, a copy of the vanilla card front back. And proof of residence, I sent that in by email on -/-/2016. Now every time i call them it 's something new. First it was 3-5 than 10-14 days now 60 days before I hear something back. It just does n't make sense. I think it 's fraud. I do n't know if their trying to keep money or what. They wo n't tell me anything. So am lost here.I called - a few days ago and they told me that everything on their end was good but they did find out that my money was used at a collection agency on -/-/2016 the next day after a bought it. But how is that so. I want to know because i registered it on -/-/2016 on their website and it said i was good to go. They said that the card was activated so i did n't need to go on line and register it. Now am really confused here they also said they do n't know why my vanilla prepaid visa is giving me such a hard time with this dispute. Its crazy how - found out and was able to tell me that - the incomm people from my vanilla act like they do n't know what 's going on with my dispute with them..PLEASE HELP ME SORT THIS OUT.