Incomm Holdings Complaint

Incomm Holdings, Inc. Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues New York

In - of 2016 I used a " - Gift Card '' with a total value of $250.00 to purchase a product and a - service from - - located in -, New Jersey. The balance on the gift card after the purchase and spa service was $160.00. I then used the card once at - - Jewelry in -, New Jersey for watch repair in the amount of $20.00. This left a balance on the gift card of $140.00. In - of 2016 I attempted to use the card to pay a portion of the cost of new eyeglasses and much to my surprise, the balance on the card, instead of being the $140.00, was instead $34.00. I was stunned because I had not used the card since - of 2016. I pulled up the account history on the - - Gift Card website and discovered that - had been deducting $19.00 from my gift card each month for a total deduction of $110.00. These deductions were not authorized by me. I contacted - and they claimed they knew nothing about any unauthorized deductions paid to them and that I should contact the - Gift Card Customer Service Center.

the same location and still very much in business. I contacted the - - Gift Card Customer Service department in - and filed a written explanation of my complaint. In - I received a letter from - stating that they were unable to recover the funds. This seems to be a scam to me as I did not authorize the monthly deductions from my gift card and have not been back to the - - - since - 2016. Attached is a copy of the Account History showing the unauthorized deductions, the letter from Income which runs the - - Gift Card complaint department and the Chargeback Rebuttal Info sheet whereby - states to Inc that services were rendered which is completely false. - reimbursed me the $34.00 " balance '' left of the card when it was deactivated in - of 2016 but I am still owed the $110.00 that was fraudulently deducted from my card without my knowledge or approval and for which NO SERVICES were rendered.