Resources for resolving common issues with DHI Mortgage products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to DHI Mortgage and work to get a response. After your complaint is forwarded, DHI Mortgage has 15 days to respond to you and the CFPB. DHI Mortgage is expected to close all but the most complicated complaints within 60 days.
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DHI Mortgage Mortgage application, originator, mortgage broker March 13, 2017 - My wife and I purchased a home to be built at - -, - -, FL by - - -. They recommended their mortgage company, DHI Mortgage to process my application for a VA mortgage. It is over 5 months, and they are still requesting documents, many of which have already been given to them. When I objected and wanted to know when this would be finalized, I got an email telling me they were closing out the application and will send the documents I gave them to whomever I choose to write the loan. The house will be completed in 2 weeks. I will have to rent a place until for at least 30 day... |
DHI Mortgage Mortgage application, originator, mortgage broker March 10, 2017 - I have been dealing with DHI mortgage company for over a month to close on a house. I signed all my documents except for ones which contained numbers. I did that because the numbers were wrong. It took them the longest time to get back to me with the numbers and then when they did they were still incorrect. I had to follow up with them on whether everything was handled. Now we are - business days from closing and the want me to resign all initial disclosures because they stated I never signed them. I am extremely frustrated and feel as if they have been highly unorganized and unprofessional... |
DHI Mortgage Mortgage credit decision / underwriting August 4, 2016 - A Mortgage company, DHI, and my Mortgage Broker, - -, who is an AGENT for DHI MORTGAGE COMPANY, interfered with a contractual relationship I had with my builder, who sold me the new home, and my real estate agent and her broker, who agreed that I was to get a " CASH REBATE '' of $2000.00. The Mortgage Broker Company, DHI, and their agent, - - did the following : He informed me, 5 days, prior to my new home closing escrow, that DHI MORTGAGE CO. would n't fund my loan, as per - Requirements, if I ( --buyer of new home ), were to receive my legally agreed upon CASH REBATE. The... |
DHI Mortgage Mortgage credit decision / underwriting April 29, 2016 - Signed contract and applied for a End Loan with - -/DHI Mortgage in - -. I provided all my documentation right away within 30 days of the original contract date ( information was sent by way of email directly to the Mortgage Loan Officer ( MLO ) and can be provided ). Per the contract I was suppose to have a pre-approval within 30 days of the contract. I did received a pre-approval/Conditional approval letter until -/-/- and the home was completed the end of - -. Through this process my credit report was pulled multiple time with out my knowledge ( my credit score st... |
DHI Mortgage Mortgage settlement process and costs April 7, 2016 - During the mortgage process I asked the lender to match the rate of the competitor. They obliged my request but failed to disclose that they obtained that rate not by matching it but by having me pay points to buy the lower rate. It was not broken out separately in the closing documents and was only brought to my attention when the tax statement for points paid arrived. ... |
DHI Mortgage Mortgage credit decision / underwriting February 16, 2016 - On -/-/- we entered into a contract with - - ( homebuilder ) and DHI ( lender ). Several discussions with their MLO - - ( - - ) led to a submitted application and preapproval. It was during this preapproval that we discovered the existing of a Federal Tax Lien on my husband 's ( - -, - ) bureau. We believed at the time the lien was associated with his father. My husband does out past income taxes and is currently on a repayment plan, paid as agreed. This was disclosed to the MLO. On -/-/- - emailed us to inform us that the application was going to be rec... |
DHI Mortgage Mortgage application, originator, mortgage broker November 29, 2015 - Approximately a year ago I applied for a VA mortgage loan through DHI Mortgage in - -, FL. after submitting $5000.00 deposit on the house. For several weeks two or more individuals withing this organization requested financial information which was provided as many as - times either by email and/or fax. During this ordeal I was assured numerous times that any of the items provided was the absolute final item needed ... only to followed by yet numerous additional items ad nauseam. The process became so overwhelmingly redundant with unprofessionally absurd with duplicative requests. W... |
DHI Mortgage Mortgage application, originator, mortgage broker November 23, 2015 - Dear - -, I am reaching out to you in hopes that you will hear my concerns, provide me with some assistance or direct me in the right direction. Recently, I completed a pre-qualifying mortgage application -. I used the company 's in-house mortgage broker DHI -, which is a subsidiary -. The amount I requested to finance was in the sum of $210.00 dollars. After a review of my credit, I was told I did not qualify for any of the FHA Home Advantage Programs, which would provide downpayment assistance, closing costs and credits towards mortgage insurance. I was told by DHI Mortgag... |
DHI Mortgage Mortgage settlement process and costs November 17, 2015 - The stupid - 3 day for CD disclosures to the consumer is the most ridiculous rule that has ever been created for the real estate community. Even if the CD changes the title and lender has to eat it. As a borrower my new home is ready and these changes has delayed us being able to get into the home 5 days and possibly more than that because of the - - holiday. I would think that after 3 months of searching for a home, and 30-45 days of underwriting and getting everything to the underwriter except a sample of blood, that the last thing I would want is an unnecessary delay. By that point... |
DHI Mortgage Mortgage settlement process and costs November 9, 2015 - A VA funding fee was financed into my loan amount, without an option to pay the closing funding fee paid at closing. The seller were to pay all closing costs. Case in point : Escrow funds were not paid by seller, until I inquired and requested the funds for the escrow shortages, of which I still have a deficit. Other issues are now under investigation, concerning the payments paid at closing. ... |
DHI Mortgage Mortgage application, originator, mortgage broker September 4, 2015 - I am in the process of purchasing a new house with - - and elected to use their mortgage company, DHI Mortgage as the lender. In starting the application I was given a number of forms to sign electronically, however, when it came to collecting the documentation to substantiate my qualification for the loan, the loan officer told me I could email my information or fax it. When I was inquired about a secure upload since I was being asked for bank statements, tax returns, pay stubs, etc I was told to just encrypt the PDF. I would feel more comfortable with a dedicated secure upload. For the... |