Resources for resolving common issues with EverBank products and services
You can reduce the number of unwanted calls from EverBank you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
EverBank Bank account or service account opening, closing, or management July 10, 2016 - Everbank failed to contact me when I had an existing military fraud alert on my personal information. They opened a bank account with my personal information under different contact information. I am trying to close this fraudulent bank account. I only found out about it through my own ID protection subscription service notification. I only opened this service after the OPM data breach that happened a few years ago and there were concerns of this information being sold.... |
EverBank Mortgage loan servicing, payments, escrow account April 13, 2016 - I paid mortgage to Everbank ( Everhome Mortgage ) and money for Flood insurance, although my home is not included in the sinking area. I asked the company to remove payment for Flood Insurance with me this payment as it was burdensome for my family budget. Because of this, I 'm too used my credit cards for ordinary routine payments. Now Everhome Mortgage decided that my house does not need insurance. However, I would like to ask for the money back, for all the time that I was paying this insurance against my will, if it is technically possible. Thank you. ... |
EverBank Mortgage loan modification,collection,foreclosure March 31, 2016 - When I had my mortgage with Ever Home. I entered into a repayment plan to bring my account current and to keep me from losing my home. When I entered into the agreement I was told that they would be helping me and that my credit would not be affected. While on the repayment plan I made every payment on time but they reported me late every month which had a devastating effect on my credit ... |
EverBank Mortgage loan modification,collection,foreclosure March 30, 2016 - My daughter forged my signature on mortgage loan documents and forged my name with a notary. Now my house is in foreclosure. - - Police Department, California Senator, - -, and California Assembly Woman, - - are all trying to help me. My home is in foreclosure and going to sale on - -, 2016 at - -. The - will take another year before they start investigating. Please read the attached letter form more details Please stop this foreclosure until the investigation is over. ... |
EverBank Bank account or service account opening, closing, or management March 22, 2016 - I was charged for - Return Deposit Item ( RDI ) fees of $10.00 each totaling $30.00 with Everbank ( acct # - -. I spoke with the bank in regards to the situation. They admitted it was their fault and I would be reimbursed for the $30.00. This did not occur ; the account was closed -/-/2016. I have attempted to call them several times and was told I would receive a call back from someone the next day after I had called. This never occurred after several calls made. If the RDI 's had truly been my error then I would gladly swallow the $30.00 but they were not. The error occurr... |
EverBank Mortgage loan modification,collection,foreclosure March 21, 2016 - In - we were having financial difficulties and having trouble making our mortgage payments. We tried to get a loan modification with -. We were told we would not be considered for a loan modification unless our loan was in default and we were current. As soon as we missed our 3rd payment our loan servicing was transferred from - to Everhome Mortgage. We then tried to get a loan modification with Everhome, and were told over and over again to resubmit documents and paperwork. In the meantime, we were issued a summons for foreclosure. Everhome stated in the summons that they had filed a... |
EverBank Mortgage credit decision / underwriting February 29, 2016 - I went through a bankruptcy in -/-/- through -/-/-. I received a chapter - discharge. As part of the bankruptcy process I surrendered real property which has an address - - -, -, GA -. I immediately vacated the real property and did not force the lienholder to evict me. The mortgage was serviced by Everbank. I have recently attempt to rent a home. Through this process, it has come to my attention Everbank is reporting they filed an eviction action against me ( though they list they evicted me from - - -, -, GA -. This report is fraudulent and I believ... |
EverBank Mortgage loan servicing, payments, escrow account February 11, 2016 - the loan started off with -. - told me I could save - $ a month from my $1900.00. so my payment would have been $1300.00. Thats what - told me my payment would be if I refinanced. Then they fired him and they handed over my account to an associate named -. I told this new associate I did not want an escrow account. She told me I would get $3500.00 dollars back when closed on this deal., And I found a paper stateing the payments to be $1900.00 and I told them the escrow wasnt supposed to be included, and they made the payment out to be wrong. So I told them escrow was n'... |
EverBank Mortgage loan servicing, payments, escrow account November 29, 2015 - i had lost my job and was trying to modify my mortgage loan. i had requested and filed my paper work to my mortgage company and month after month they said they did n't get my paper work so i had to start the process over, while going threw a modification ever home wont except any payments so i was falling behind on my payments.after about 2 years i figured out that they was n't going to help me they just wanted me to lose my house. i looked for help with fannie mae where they did help me keep my home. my problem now is i have many late payments on my credit report and would like to see them g... |
EverBank Mortgage loan modification,collection,foreclosure November 23, 2015 - My lender does not offer any modification what-so-ever. Excuse given to me is Lendor/Investor does not participate in any modification programs. ... |
EverBank Mortgage loan modification,collection,foreclosure November 18, 2015 - My father passed away and left me his home. my mother was also on the loan. We were banking with Everhome mortgage, my mother lost her job because of injury and was unable to pay. They were going to do a modification ( supposedly to assist her ) I came forward and paid $10000.00 towards the mortgage on the same day to assist my mother. They decided that because I put $10000.00 down that she was no longer in a hardship. To top things off they were reporting late payments under my SSN and I have never even signed a mortgage for this home. When I confronted the issue they decided to Transfer... |
EverBank Mortgage loan servicing, payments, escrow account November 17, 2015 - the mortgage on my condo was sold by - - - to Everbank ( https : //www.everbank.com/ ). I had no choice in this matter. The transfer was done in spring of -. I have had repeated issues with Everbank 's receipt of the master insurance policy for said condo ; absent their receipt of this documentation, Everbank purchases a policy from a sister company UNDER COMMON OWNERSHIP and bills my tax escrow account for the fee which is $590.00. Everbank does not accept the documentation via email nor does their online account access provide a document upload capability. The ONLY means by whi... |
EverBank Mortgage credit decision / underwriting November 12, 2015 - I bought a house and got Everbank to to service the loan. I was supposed receive a credit ( loan origination fee, etc., were supposed to be waived ) for choosing Everbank. This is shown on the original HUD- that was sent to me by the Everbank loan officer two days prior to closing. When I reviewed the HUD- at the actual closing, the numbers were different. They had taken all the credit OFF of the new HUD- form. The loan officer, who was present at the settlement, called his bank, and they were supposed to refund the money ASAP. This was in presence of the loan officer, title attorney,... |
EverBank Mortgage loan modification,collection,foreclosure November 4, 2015 - I took the liberty of researching your contact information because I would like to share what I 've experienced as a result of being a long term customer of EverHome Mortgage. A partnership that I am now looking at changing no matter what the expense is because of the unprofessional treatment I have received from your company during my time of need. We 've always been great customers up until my husband was unemployed and then the chips started falling. This is the email that I 've sent to their company but was not sure if it would reach the right people. I actually was hoping - you would... |
EverBank Mortgage loan servicing, payments, escrow account October 21, 2015 - The loss mitigation process has once again been denied for another reason of which has to do with HAMP notification denial because I failed the NPV calculator. Is the investor of my mortgage in a better profit position by approving me for modification or would they have a higher profit margin by allowing the property to foreclose. The Forbearance and the Repayment denials are not explained thoroughly to understand the reason that has not been written or sent. It should be taken under consideration that my income for my home is more than sufficient. I have - ( - - - ) and my husband... |
EverBank Mortgage loan modification,collection,foreclosure September 28, 2015 - In - of - I moved into my first home. Everything was going great until around - of -, I was slowly getting behind on my mortgage. By early -, I was told by my mortgage company that I could qualify for a mortgage modification loan, they granted me payments that were lower pending finalization of my paperwork. I had to jump through hoops to get the modification paperwork done. In the mean time I paid a lesser amout on my mortgage for 3 months. After receiving all my paperwork, they informed me that I did n't qualify for the mortgage modification program and therefor I was now even... |
EverBank Mortgage loan servicing, payments, escrow account June 26, 2015 - I contacted Everhome Mortgage to advise them that I was looking at selling my house on land contract and asked if that was allowable under my mortgage. They advised it was and that I simply needed to make sure that I provided them with proof of insurance from the new buyer when the sale was completed. I made sure that I complied, having the buyers insurance company sen Everhome evidence of insurance for the closing showing the buyer paid a premium of $280.00. Everhome in turn submitted a check to the insurance company for $280.00. although the insurance was shown as already having been pai... |
EverBank Mortgage loan servicing, payments, escrow account June 10, 2015 - In early 2014, - - - sold my mortgage loan to Everhome Mortgage. I started calling Everhome in early - and on a daily basis and could not get a response. Shortly after, I received a letter stating the foreclosure sale would be cancelled for -. Then Everhome agreed to a modification trial payment plan. I started making my - payment in - 2014 and continued to do so. When my payment for - was mailed in On - -, 2014 my check was returned and I received a notice stating unless I was in an prior arrangement they could not accept the payment. I was already on a trial pla... |
EverBank Mortgage settlement process and costs May 31, 2015 - I received a review the Company response to my previous complaintsand there seems to be Mortgage Fraud going on the note that was sentin by the Bank is a Robo-signed Document with missing initials signed by-. I would request that the original documents be produced or I willbe forced to sue them for Fraud and Untruthful Lending Practices. ... |
EverBank Mortgage loan servicing, payments, escrow account May 31, 2015 - the assignment of mortgage from - financial services in - 2000 ... ... to - ... ... was decietful, erroneous, and fasely tailored with deception this assignment recorded in - - public records is missing my sister 's name. this is not a typo error as the original document recorded by - has her name ... ..- went bankrupt prior to the assignment and had its hud violations later - had an automatic dissolution ... ... anyone can view these documents I wish I had years ago ... |
EverBank Mortgage loan servicing, payments, escrow account May 26, 2015 - Got my initial mortgage refinanced in -/-/-. Mortgage company wo n't allow auto - payment without going through a third-party vendor. However, the third party vendor providing the service is not free. Though - owns my loan as of -/-/-. ... |
EverBank Mortgage loan modification,collection,foreclosure May 21, 2015 - My husband and I lost our jobs in -, 2011 when our company 's contract was not renewed. ... |
EverBank Mortgage loan servicing, payments, escrow account May 20, 2015 - We bought our home - years ago however have made significant improvements. Based on our estimated new value, we suspect we would have hit 80 % LTV ratio on our mortgage. We submitted a request to our mortgage lender to cancel our PMI. They explained the process to use which included an appraisal at our cost and gave us the final number the appraisal would need to come in at to cancel the PMI. We signed this letter and awaited the scheduling of the appraisal from the bank. The bank then called and told us since we hit two years on our mortgage since the request, we now had a new standard of ... |
EverBank Mortgage credit decision / underwriting May 15, 2015 - Issue - - Please reference complaint - - on the PMI. Please see the attached letter received from Everhome Mortgage acknowledging her subsequent requests to have PMI removed and a check for $8800.00. This was obtained when we submitted a complain to the Washington State Attorney General. Issue - -Please see accounting showing Everhome collecting arrears and not applying any money towards principle. Issue - - Everhome transferred the claim to a new servicer. How can they transfer an inactive MIN ( MERS number )?? Being inactive implies it is paid off. MIN - - This transfer happ... |
EverBank Mortgage settlement process and costs May 8, 2015 - On - -, 2012, while I was at work, I, - - -, was forced out of my home for the second time ; by which - -, - - and its affiliates committed fraud upon the court, coercion, racketeering, conversion, GRAND THEFT, wrongful eviction, trespassing, breaking and entering, fraud, constructive fraud, etc., with the motive to cover up all loose ends of this mortgage transaction by confiscating all of my belongings in order to dispose of any incriminating evidence that chronicled my dealings with - - that could possible yield to any potential wrong doing on their behalf. ... |
EverBank Mortgage settlement process and costs May 1, 2015 - I purchased a home in - 2004, it was a conventional ARM withno income verification or documentation, based on my good credit score. I was not able to get a refinance and was to by the servicer of the loanthat I did not qualify for a loan modification after at first telling me that Idid. However, I was later served with foreclosure papers and have beendefending myself in court for the last 3 1/2 years against Everhome Mort. ... |
EverBank Mortgage loan servicing, payments, escrow account April 13, 2015 - This complaint is about Everhome MortgageOn - - they recieved a check which stated to be applied to principal of $50000.00. on our home. Instead of doing that they put aprox. $47000.00. on it put the rest in escrow and payments ahead.the balance after they received it the balance should have been $100.00 I asked on - I believe about the - what the payoff was and wired aprox! -. for the payoff I never paid attention to the amort schedule before.after arguing with them they said they would send - back it is now the - of - no check after reviewing the schedule I also... |
EverBank Mortgage loan servicing, payments, escrow account April 8, 2015 - Never missed a payment, nor have any payments been late ''. Yet each month Everhome Mortgage calls from an unknown number usually after normal business hours and requests a call back because they have important information regarding your account ''. However, you can only call the number during normal business hours on the - - ( I live on the - - ). When you do reach a representative, they start with this call will be monitored for training and security, yada yada ''. Next the representative asks whether you live in the home, whether you plan on moving, are you have financial dif... |
EverBank Mortgage loan servicing, payments, escrow account March 25, 2015 - We recently had insurance unjustly forced on us by Everhome Mtg. We had provided proof of insurance in a timely manner plus - more times after that, because of - subsequent threatening letters from Everhome Mtg., advising that they had no proof of insurance, and, that they were proceeding with the forced insurance. After an exhaustive effort, we finally compelled them to remove this unjust instrument. Our - insurance agent advised us that Everhome Mtg. admitted to receiving all of her prior email/faxes documentations ( the cover letters I attached below ). The problem we have is that ... |
EverBank Mortgage application, originator, mortgage broker March 20, 2015 - Plain and simple. I applied for a mortgage in - of 2014 with Everbank and we closed our loan on time, but not without the threat of a lawsuit in order to make it happen. After we closed we received a copy of a - that Everbank sent on our behalf to the IRS to obtain our tax returns. Unfortunately, the signatures on the document were not ours. Someone in their operations department forged our signatures and submitted the request. I notified our loan officer and she submitted a Suspicious Activity Request ( SAR ) within Everbank. Unfortunately Everbank eliminated her job and her co-workers ... |